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- Tasks: Resolve customer complaints and ensure fair outcomes while keeping customers informed.
- Company: Join a company that values customer care and employee well-being.
- Benefits: Enjoy competitive salary, annual bonus, private healthcare, and up to 15% pension contributions.
- Why this job: Make a positive impact daily in a supportive team environment.
- Qualifications: Experience in Motor Finance or Financial Services and strong organisational skills required.
- Other info: Refer a friend and earn up to £500!
The predicted salary is between 28800 - 43200 £ per year.
Are you experienced in handling escalated customer complaints and always aim to ensure good customer outcomes across a business? If you are a proactive and team-orientated individual, with experience in the Motor Finance / Financial Services industry, we want to hear from you!
As a Customer Relations Executive, you'll play a key role in supporting customers through challenging situations, working to provide fair, timely and effective resolutions, in alliance with FCA guidelines.
Your Responsibilities:- Deliver high-quality complaint resolution while ensuring fair outcomes for customers
- Keep customers informed and engaged throughout the process
- Work closely with internal teams to resolve issues efficiently
- Stay compliant with regulatory standards and internal procedures
- Keep detailed records and contribute to continuous service improvement
- Understand and research all aspects of customer communication, identifying important points to highlight using a fair and reasonable attitude
- Be an effective team player
- Strong organisational skills and workload management
- Working to strict SLAs within a high-volume environment
- Assisting with other Customer Relations tasks when required
- A competitive salary, annual bonus, private healthcare, up to 15% pension contributions, and a strong emphasis on employee well-being
- Be part of a supportive team that puts people first
- Use your skills to make a positive impact every day
- A permanent role with a company that truly values customer care
- Refer a friend and earn up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Relations Executive employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Executive
✨Tip Number 1
Familiarise yourself with the FCA guidelines and regulations relevant to customer relations in the financial services sector. This knowledge will not only help you understand the compliance aspect of the role but also demonstrate your commitment to fair customer outcomes during interviews.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully resolved escalated customer complaints. Highlighting specific situations where you achieved positive outcomes will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Network with professionals in the Motor Finance or Financial Services industry. Engaging with others in the field can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Demonstrate your organisational skills by discussing how you manage workloads and meet strict SLAs in high-volume environments. Being able to articulate your strategies for staying organised will set you apart as a strong candidate for this role.
We think you need these skills to ace Customer Relations Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Relations Executive. Highlight your experience in handling escalated customer complaints and your ability to deliver fair outcomes.
Tailor Your CV: Customise your CV to reflect your relevant experience in the Motor Finance or Financial Services industry. Emphasise your organisational skills and ability to work under pressure, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and team-oriented mindset. Mention specific examples of how you've successfully resolved customer complaints in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Showcase Your Complaint Resolution Skills
Prepare specific examples of how you've successfully resolved escalated customer complaints in the past. Highlight your approach to ensuring fair outcomes and how you kept customers informed throughout the process.
✨Demonstrate Teamwork
As a Customer Relations Executive, collaboration is key. Be ready to discuss how you've worked with internal teams to resolve issues efficiently and how you contribute to a positive team environment.
✨Understand Regulatory Standards
Familiarise yourself with FCA guidelines and other regulatory standards relevant to the financial services industry. Being able to discuss these during your interview will show your commitment to compliance and customer care.
✨Highlight Organisational Skills
In a high-volume environment, strong organisational skills are essential. Be prepared to talk about how you manage your workload, prioritise tasks, and meet strict SLAs while maintaining quality service.
