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- Tasks: Help customers navigate their debt with empathy and support, creating tailored repayment plans.
- Company: Join a client-focused company dedicated to customer satisfaction and financial well-being.
- Benefits: Enjoy a competitive salary, flexible working options, and a comprehensive benefits package.
- Why this job: Make a real difference in people's lives while developing your career in a supportive environment.
- Qualifications: Customer service experience is a plus; training provided for those eager to learn.
- Other info: Earn rewards for referrals and enjoy excellent transport links.
The predicted salary is between 22000 - 28000 £ per year.
It is paramount to our client that they maintain customer satisfaction from day 1, but especially if or when money worries can hit their clients. Through their professional approach to each individual's situation, showing empathy, respect and support throughout the debt management process, they are successful in finding suitable options and plans to avoid further debt issues.
You will be someone keen to assist and guide those who find themselves in short or long-term debt problems, including vulnerable customers. Gaining information from them as to their situation, working together to understand their current and future financial capabilities. Ensuring that any repayment plans will not stretch them outside of a sensible and comfortable level, and not increase their levels of debt further.
Working towards daily/weekly/monthly objectives, you'll also have your own level of autonomy and decision making in line with procedures of the team, keeping senior colleagues aware of any situations/matters outside of the guidelines/parameters.
Duties:
- Manage the vulnerable customer database
- Providing support and guidance to customers whilst following FCA guidelines
- Preventing further debt recovery procedures, through offering an empathetic service
- Adaptable to each individual's situation, ability to show empathy, but also remain business aware
- Find effective long-term solutions through problem solving
The Individual:
- Previous collections experience will be advantageous, although training will be provided to someone from a strong customer service/focused background keen to learn/transfer skills over to a new area
- Confident and professional communicators
- Dedicated to providing a high level of service
- Fully IT proficient
Salary/benefits package includes:
- Salary £26-28,000 basic (depending on experience)
- Permanent / Full Time Monday to Friday - 9-5.15pm (45 min lunch)
- Career Development Plans from Day One of Service
- Benefits Package including Pension scheme, Life Insurance & Income Protection, 26 days holidays + bank holidays, annual bonus scheme
- 5 days a week initially - after training period, 1 day a week flexible working + extra Friday off each month to start the weekend early!
- Excellent local transport links for non-drivers
- Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Debt Advisor employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Debt Advisor
✨Tip Number 1
Familiarise yourself with the FCA guidelines as they are crucial for this role. Understanding these regulations will not only help you in your day-to-day tasks but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Showcase your empathy and communication skills in any interactions you have with us. Whether it's through networking or during an interview, being able to convey your understanding of customer needs is key to landing this position.
✨Tip Number 3
Research common debt management solutions and be prepared to discuss them. This knowledge will not only impress us but also show that you're proactive and ready to assist customers effectively.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Customer Debt Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Customer Debt Advisor position. Tailor your application to highlight how your experience aligns with their needs.
Show Empathy in Your Application: Since the role requires a strong empathetic approach, ensure your cover letter or personal statement reflects your ability to connect with customers facing financial difficulties. Share relevant experiences that demonstrate your understanding and support.
Highlight Relevant Experience: If you have previous collections experience or a strong customer service background, make sure to emphasise this in your CV. Use specific examples to illustrate how your skills can transfer to the debt advisory role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Show Empathy and Understanding
As a Customer Debt Advisor, it's crucial to demonstrate empathy during your interview. Share examples of how you've supported customers in difficult situations, highlighting your ability to listen and understand their needs.
✨Familiarise Yourself with FCA Guidelines
Understanding the Financial Conduct Authority (FCA) guidelines is essential for this role. Make sure to research these regulations before your interview, as it will show your commitment to compliance and customer care.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of specific instances where you successfully managed a challenging customer situation and be ready to discuss your thought process.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you convey complex information clearly and professionally, especially when dealing with vulnerable customers. Use examples from your past experiences to illustrate your points.
