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- Tasks: Manage complex customer complaints and deliver fair resolutions.
- Company: Join a people-first company that values employee well-being.
- Benefits: Enjoy competitive salary, annual bonus, private healthcare, and pension contributions.
- Why this job: Be part of a supportive team making a real impact in customer service.
- Qualifications: Strong organisational skills and experience in fast-paced environments required.
- Other info: Refer a friend for a chance to earn up to £500 in vouchers!
The predicted salary is between 28800 - 43200 £ per year.
Location: Epsom
Type: 6 Month Fixed Term Contract
Do you have experience managing complex customer complaints? Are you passionate about delivering fair and positive outcomes?
If you enjoy working in a busy, supportive team environment and have a background in Motor Finance or Financial Services, we would love to hear from you.
As a Customer Complaints Executive, you will support customers through difficult situations, working to deliver fair and timely resolutions in line with FCA guidelines.
What You’ll Get:
- Competitive salary
- Annual bonus
- Private healthcare
- Up to 15% employer pension contributions
- A permanent role with a people-first company
- A culture that values well-being and employee care
Your Key Responsibilities:
- Handle escalated complaints with professionalism and empathy
- Keep customers updated throughout the process
- Work closely with other teams to resolve issues efficiently
- Ensure compliance with internal procedures and FCA standards
- Accurately document case details
- Help identify areas for service improvement
What We’re Looking For:
- A strong team player with great organisational skills
- Confident managing a high workload and meeting deadlines
- Experience working to SLAs in a fast-paced environment
- Willing to support other tasks within the Customer Relations team
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Complaints Executive employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Executive
✨Tip Number 1
Familiarise yourself with FCA guidelines and regulations. Understanding these will not only help you in the role but also demonstrate your commitment to compliance during any discussions with us.
✨Tip Number 2
Showcase your experience in handling complex customer complaints by preparing specific examples. Be ready to discuss how you managed difficult situations and achieved positive outcomes for customers.
✨Tip Number 3
Highlight your teamwork skills and ability to work under pressure. We value strong team players, so be prepared to share instances where you collaborated effectively with others to resolve issues.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your responses and show that you're a great fit for our people-first approach.
We think you need these skills to ace Customer Complaints Executive
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Customer Complaints Executive position. Tailor your application to highlight relevant experience in managing customer complaints and working within financial services.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in handling complex customer complaints, particularly in a fast-paced environment. Use specific examples that demonstrate your ability to deliver fair outcomes and work under pressure.
Showcase Teamwork Skills: Since the role requires strong teamwork, include examples of how you've successfully collaborated with others to resolve issues. Mention any experience you have in supporting colleagues or working closely with different teams.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial in a customer-facing role.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Show Empathy and Understanding
As a Customer Complaints Executive, you'll be dealing with customers in distress. Demonstrating empathy during the interview will show that you understand the importance of handling complaints with care and compassion.
✨Familiarise Yourself with FCA Guidelines
Make sure you have a good grasp of the Financial Conduct Authority (FCA) guidelines relevant to customer complaints. Being able to discuss these during your interview will highlight your preparedness and knowledge of industry standards.
✨Prepare Examples of Past Experiences
Think of specific instances where you've successfully managed complex complaints or resolved issues. Sharing these examples will illustrate your problem-solving skills and ability to work under pressure.
✨Highlight Teamwork and Collaboration
Since the role involves working closely with other teams, emphasise your experience as a team player. Discuss how you've collaborated with colleagues to achieve positive outcomes in previous roles.
