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- Tasks: Help customers navigate financial challenges with empathy and create manageable repayment plans.
- Company: Join a caring company focused on customer support and making a positive impact.
- Benefits: Enjoy ongoing training, career growth opportunities, and a chance to earn up to £500 for referrals.
- Why this job: Be part of a supportive team that values compassion and customer care in every interaction.
- Qualifications: Experience in financial services is a plus; a genuine desire to help people is essential.
- Other info: This is a permanent role with a focus on personal development and teamwork.
The predicted salary is between 28800 - 43200 £ per year.
Do you enjoy helping people and want to make a real difference within a business? Would you like to discuss a role where your professional customer service skills would be used to assist people who have found themselves in need of help and guidance to manage their current financial situation? There is an emphasis on empathy and compassion, with no aggressive tactics for this client.
You will have had exposure to financial services, insurance or finance in a customer-focused role already, and be keen to become part of a new team of 5 being put together to take the business forward in their new expansion plans.
What You’ll Be Doing:
- Speaking with very valued customers who may be experiencing temporary or ongoing financial difficulties.
- Listening carefully and taking the time to understand their personal situation.
- Working with them to create realistic and manageable repayment plans.
- Always aiming for the best outcome for the customer, especially those who may be in vulnerable circumstances.
- Keeping records up to date and following simple processes and regulations.
What We’re Looking For:
- Experience in a financial services environment, ideally with some exposure to arrears, collections, or debt support (but not essential).
- A genuine desire to help people and the confidence to have sensitive conversations with empathy and understanding.
- Good attention to detail and the ability to stay organised.
- Comfortable using IT systems and learning new tools.
- An interest in developing your knowledge of financial regulations (you’ll be given support with this).
Why Join?
- Be part of a supportive team that puts people first.
- Use your skills to make a positive impact every day.
- Ongoing training and development, with opportunities to grow your career in the financial support sector.
- A permanent role with a company that truly values customer care.
- Refer a friend and earn up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Customer Account Advisors employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Advisors
✨Tip Number 1
Showcase your empathy and compassion during any interactions you have with us. Whether it's in a phone call or an informal chat, demonstrating your ability to connect with people on a personal level will set you apart as a candidate who truly understands the role.
✨Tip Number 2
Familiarise yourself with common financial difficulties that customers may face. Being knowledgeable about these issues will help you engage in meaningful conversations and show us that you're prepared to handle sensitive topics with care.
✨Tip Number 3
Highlight any previous experience in customer service roles, especially those involving financial services. Even if your background isn't directly in finance, emphasising your transferable skills can demonstrate your readiness for this position.
✨Tip Number 4
Be proactive in asking questions about our company and the role during any discussions. This shows your genuine interest in joining our team and helps you gain insights that could be beneficial in your approach to the job.
We think you need these skills to ace Customer Account Advisors
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in financial services. Emphasise any roles where you've demonstrated empathy and compassion, as these are key qualities for the Customer Account Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your genuine desire to help people. Share specific examples of how you've assisted customers in difficult situations, focusing on your ability to listen and create manageable solutions.
Highlight Relevant Skills: In your application, clearly outline your attention to detail and organisational skills. Mention any experience with IT systems or financial regulations, as this will show your readiness to adapt and learn in the role.
Follow Application Instructions: Ensure you carefully read and follow all application instructions provided by the company. Submit all required documents and double-check for accuracy before hitting send to avoid any delays in the process.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Show Empathy and Understanding
Since the role involves helping customers in financial distress, it's crucial to demonstrate your ability to empathise. Share examples from your past experiences where you successfully assisted someone in a sensitive situation.
✨Highlight Relevant Experience
Make sure to discuss any previous roles you've had in financial services or customer-facing positions. Even if you haven't worked directly in arrears or collections, emphasise your transferable skills and how they can benefit the team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life situations. Prepare by thinking of scenarios where you had to create solutions for customers, especially those facing challenges.
✨Demonstrate Organisational Skills
The job requires keeping records up to date and following processes. Be ready to discuss how you manage your workload and stay organised, perhaps by sharing tools or methods you use to keep track of tasks.
