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- Tasks: Help customers resolve complaints and ensure fair outcomes.
- Company: Join Lloyd Recruitment Services, a leading agency committed to equal opportunities.
- Benefits: Earn up to £500 for referrals and enjoy a supportive work environment.
- Why this job: Make a real impact by helping customers while developing valuable skills.
- Qualifications: No specific qualifications required; just a passion for customer service.
- Other info: Shortlisted applicants will be contacted within 5 days.
The predicted salary is between 28800 - 43200 £ per year.
As a Complaints Handler, you'll play a key role in supporting customers through challenging situations, working to provide fair, timely and effective resolutions, in alliance with FCA guidelines.
Your Responsibilities:
- Deliver high-quality complaint resolution while ensuring fair outcomes for customers
- Keep customers informed and engaged throughout the process
- Work closely with internal teams to resolve issues efficiently
- Stay compliant with regulatory standards and internal procedures
- Keep detailed records and contribute to continuous service improvement
- Understand and research all aspects of customer communication, identifying important points to highlight using a fair and reasonable attitude
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Complaints Handler employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Handler
✨Tip Number 1
Familiarise yourself with FCA guidelines and regulations. Understanding these will not only help you in the role but also demonstrate your commitment to compliance during the interview process.
✨Tip Number 2
Practice active listening skills. As a Complaints Handler, you'll need to show empathy and understanding towards customers, so being able to listen effectively and respond appropriately is crucial.
✨Tip Number 3
Prepare examples of how you've resolved conflicts or handled complaints in the past. This will showcase your problem-solving abilities and give you a strong edge during discussions with us.
✨Tip Number 4
Research our company culture and values. Being able to align your personal values with ours can make a significant difference in how you present yourself and fit into our team.
We think you need these skills to ace Complaints Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Complaints Handler. Familiarise yourself with the skills and qualifications required, as well as the importance of adhering to FCA guidelines.
Tailor Your CV: Highlight relevant experience in customer service or complaint resolution in your CV. Use specific examples that demonstrate your ability to handle challenging situations and provide fair outcomes for customers.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and your passion for helping customers. Mention how your skills align with the company's values and the importance of compliance with regulatory standards.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Understand the Role
Make sure you have a clear understanding of what a Complaints Handler does. Familiarise yourself with the responsibilities outlined in the job description, especially around delivering high-quality complaint resolution and staying compliant with regulatory standards.
✨Show Empathy and Communication Skills
During the interview, demonstrate your ability to empathise with customers. Share examples of how you've handled difficult situations in the past, highlighting your communication skills and your approach to keeping customers informed and engaged.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking of specific instances where you resolved complaints effectively, focusing on the steps you took to ensure fair outcomes for customers.
✨Research the Company
Take some time to research the company and its values. Understanding their approach to customer service and complaint handling will help you align your answers with their expectations and show that you're genuinely interested in the role.
