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- Tasks: Be the go-to person for customer queries and support.
- Company: Join a friendly team focused on outstanding customer service.
- Benefits: Enjoy competitive pay, onsite parking, and career growth opportunities.
- Why this job: Perfect for those who love helping others and want to grow their skills.
- Qualifications: No specific experience required, just a passion for customer service.
- Other info: This is a six-month fixed term contract with potential for extension.
Client Services Executive Competitive Pay Ipswich Based Onsite Parking Career Growth Continuous TrainingDo you thrive in a customer focused role? Our client's friendly team, is now recruiting individuals initially on a six-month fixed term contract, where you will provide outstanding service and support to their customers. Key Responsibilities: Act as the primary contact for queries Resolve issues promptly and maintain accurate records Handle client communications via email and web chat Efficiently manage and dispatch necessary documentation Be the first point of contact for occasional complaints that are raised Refer a friend and earn up to £500! Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer. ME14632
Client Services Executive employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Research the company’s values and customer service philosophy. Being able to align your answers with their approach will show that you are a good fit for their team.
✨Tip Number 3
Prepare examples from your past experiences where you successfully resolved customer issues or improved client satisfaction. These stories can make a strong impression during your discussions.
✨Tip Number 4
Practice your communication skills, especially in written formats like email and chat. Clear and concise communication is key in a client services role, so being prepared will set you apart.
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Services Executive position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service roles. Provide specific examples of how you've resolved issues or handled client communications effectively.
Showcase Communication Skills: Since the role involves handling client communications via email and web chat, highlight your written communication skills. Consider including examples of successful interactions with clients in your application.
Follow Application Instructions: Ensure that you follow all application instructions provided in the job listing. Submit your application through our website and double-check that all required documents are included.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Show Your Customer Service Skills
Since the role is customer-focused, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to resolve issues promptly and maintain a positive attitude.
✨Demonstrate Effective Communication
As you'll be handling client communications via email and web chat, practice clear and concise communication. During the interview, make sure to articulate your thoughts well and listen actively to the interviewer's questions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would address them, especially regarding client complaints.
✨Research the Company Culture
Understanding the company's values and culture can help you align your answers with what they are looking for. Show enthusiasm for their customer service approach and express how you can contribute to their friendly team environment.
