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- Tasks: Help customers manage their accounts and create payment plans with empathy.
- Company: Join a compassionate team focused on supporting individuals in financial difficulty.
- Benefits: Enjoy hybrid work, competitive salary, and generous benefits like healthcare and pension.
- Why this job: Make a real difference while working in a supportive and non-judgmental environment.
- Qualifications: Experience in arrears or collections, strong communication skills, and attention to detail required.
- Other info: Opportunities for personal growth and development are available.
The predicted salary is between 28800 - 43200 £ per year.
Are you looking for a role where you can really make a difference to individuals experiencing financial difficulty – but without the aggressive and high-pressure tactics often associated with other collection-based roles? We are searching for a compassionate, detail-oriented Arrears & Collections Specialist to join our client's team, based locally. In this role, you'll engage with each customer, using your listening skills to build rapport and understand the different aspects of their situation. With empathy and a non-judgmental approach, you'll help create appropriate payment plans to support them. Your Role: Manage customer accounts and assist with arrears resolutions. Offer tailored solutions, such as affordable repayment plans, while ensuring compliance with relevant regulations. Focus on delivering positive customer outcomes, especially for those in financial difficulty.The Individual: Previous arrears, collections, debt management experience. Strong understanding of regulatory requirements, including Consumer Duty and Litigation. Excellent communication skills with a genuine desire to help others. Attention to detail and ability to work independently. IT Proficient.Why you'll love this role: Hybrid working (2 days in the office, 3 remote). Competitive salary Generous benefits including pension, healthcare, and car schemes. Learning & development opportunities, plus support for your personal growth.If you're passionate about…
Arrears & Collections Specialist employer: Lloyd Recruitment - Epsom
Contact Detail:
Lloyd Recruitment - Epsom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Arrears & Collections Specialist
✨Tip Number 1
Familiarize yourself with the key regulations and compliance requirements related to arrears and collections, such as Consumer Duty. This knowledge will not only help you in interviews but also demonstrate your commitment to ethical practices in the role.
✨Tip Number 2
Practice your active listening skills. In this role, you'll need to engage with customers empathetically. Consider role-playing scenarios with friends or family to enhance your ability to build rapport and understand different financial situations.
✨Tip Number 3
Research common challenges faced by individuals in financial difficulty. Being knowledgeable about these issues will allow you to propose tailored solutions during your interview, showcasing your understanding of the customer’s perspective.
✨Tip Number 4
Highlight any previous experience in debt management or collections during your conversations. Share specific examples of how you've successfully helped customers in similar situations, emphasizing your compassionate approach and problem-solving skills.
We think you need these skills to ace Arrears & Collections Specialist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and the qualities the company is looking for in an Arrears & Collections Specialist. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Your Empathy: In your cover letter, emphasize your compassionate approach and ability to build rapport with customers. Provide examples of how you've successfully managed sensitive situations in the past, demonstrating your understanding of financial difficulties.
Highlight Relevant Experience: Make sure to detail your previous experience in arrears, collections, or debt management. Mention any specific regulatory knowledge you possess, such as Consumer Duty and Litigation, to show that you are well-versed in the necessary compliance aspects.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, and that your documents are clear and professional. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Lloyd Recruitment - Epsom
✨Show Empathy
In your interview, emphasize your ability to empathize with customers facing financial difficulties. Share examples of how you've successfully built rapport and understood clients' situations in previous roles.
✨Demonstrate Attention to Detail
Highlight your attention to detail by discussing how you manage customer accounts and ensure compliance with regulations. Be prepared to give specific examples of how this skill has helped you in past positions.
✨Communicate Clearly
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you tailor your communication style to different customers.
✨Prepare for Regulatory Questions
Since the role requires a strong understanding of regulatory requirements, brush up on relevant regulations like Consumer Duty and Litigation. Be prepared to discuss how you have navigated these in your previous work.
