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- Tasks: Assist Spanish-speaking customers via calls and emails in a dynamic service team.
- Company: Join a respected company in East Grinstead known for its customer-focused approach.
- Benefits: Enjoy competitive salary, private medical insurance, hybrid work, and 25 days annual leave.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Fluent in Spanish and English, with prior customer service experience preferred.
- Other info: Refer a friend for a chance to earn a £500 retail voucher!
The predicted salary is between 29000 - 31500 £ per year.
Location: East Grinstead, West Sussex
Job Type: Permanent, Full Time (35 hours per week, shift-based)
Salary: £29,000 - £31,500
Lloyd Recruitment Services is pleased to be working with a well-established and respected company based in East Grinstead, currently seeking a Spanish Speaking Customer Service professional to join their busy and dynamic service team. This is a fantastic opportunity for someone who enjoys working in a fast-paced, customer-focused environment and is confident handling time-sensitive or urgent situations.
Salary, Benefits and Perks:
- Competitive salary of £29,000 - £31,500
- Private medical insurance for you and your family
- 25 days annual leave, plus the option to buy or sell additional holiday
- Competitive company pension scheme
- Hybrid working pattern following initial training period
- Paid, comprehensive training
- Discounts across a wide range of company products and services
- Free on-site parking
- Eye care vouchers
- Modern office facilities
Key Responsibilities:
- Respond to incoming calls and emails from Spanish-speaking customers
- Manage and coordinate multiple customer service cases, maintaining accurate and detailed records
- Liaise with suppliers and service providers to deliver solutions in a timely and cost-effective manner
- Maintain clear and consistent communication with customers throughout each case
- Process invoices and ensure accurate billing
- Provide guidance on insurance-related queries where needed
- Escalate complex or high-priority issues to management as necessary
Skills and Experience Required:
- Fluent in Spanish (spoken and written)
- Strong English communication skills (spoken and written)
- Previous experience in customer service, ideally in a fast-paced or high-pressure environment
- Calm, organised, and professional approach under pressure
- Excellent IT skills and accurate data entry abilities
- Strong attention to detail with a problem-solving mindset
Fluency in French would also be considered an advantage.
Please note: Due to the volume of applications, we are only able to respond to shortlisted candidates. If you have not heard from us within 5 working days, please assume your application has not been successful on this occasion.
By applying for this vacancy, you agree to Lloyd Recruitment Services' Privacy and GDPR Policy, available on our website, and consent to be contacted in relation to this role. Lloyd Recruitment Services is acting as an employment agency for this vacancy and is an equal opportunities employer.
Spanish Speaking Customer Service employer: Lloyd Recruitment - East Grinstead
Contact Detail:
Lloyd Recruitment - East Grinstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Speaking Customer Service
✨Tip Number 1
Brush up on your Spanish language skills, especially in customer service contexts. Practising common phrases and scenarios can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s products and services. Understanding what they offer will allow you to answer questions more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you successfully handled customer issues. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research common customer service challenges in a bilingual environment. Being aware of potential issues can help you articulate how you would handle them during your interview.
We think you need these skills to ace Spanish Speaking Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. Emphasise your fluency in Spanish and English, as well as any relevant IT skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle urgent situations. Mention specific examples of how you've successfully managed customer queries in the past.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and attention to detail. If you have experience with billing or insurance-related queries, be sure to include that as well.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Lloyd Recruitment - East Grinstead
✨Showcase Your Language Skills
Since this role requires fluency in Spanish, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in Spanish, so practice speaking clearly and confidently.
✨Highlight Customer Service Experience
Discuss your previous customer service roles, especially in fast-paced environments. Share specific examples of how you handled challenging situations or resolved customer issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you successfully solved problems for customers. Employers value candidates who can think on their feet and provide solutions under pressure.
✨Research the Company
Familiarise yourself with the company’s products and services. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role.
