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- Tasks: Manage customer enquiries and coordinate tasks for engineers in a dynamic environment.
- Company: Join a growing business with a positive work culture and great opportunities.
- Benefits: Enjoy a salary up to £25,000, hybrid work options, generous holidays, and a pension scheme.
- Why this job: Perfect for those who love customer service and thrive in fast-paced settings.
- Qualifications: Proactive, detail-oriented, and good communication skills are essential; training provided.
- Other info: Refer a friend and earn up to £500 in vouchers!
The predicted salary is between 20000 - 28000 £ per year.
Are you an organised and customer-focused individual with a knack for administrative support? Join our client\’s team as a Customer Service Administrator, where you\’ll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision. Key Benefits and Perks: Salary up to £25,000 (DOE) Fixed-term contract with possibility of going perm (6 month FTC) Standard office hours, Monday to Friday – hybrid after training Generous holiday allowance plus bank holidays Company pension scheme Opportunity to be part of a growing business with a positive work culture Free on-site parkingCustomer Service Administrator Responsibilities: Efficiently manage customer enquiries via phone and email Coordinate and schedule engineers\’ tasks for optimal productivity Prepare and follow up on customer invoices and payments Build strong relationships with customers while managing their accounts Process parts requests accurately and promptly Collaborate effectively with service engineers and customers Prioritise tasks to meet deadlines in a fast-paced environment Update customer portals with relevant information Fulfil other duties as assigned by the companyCustomer Service Administrator Essential Skills: Proactive with meticulous attention to detail Self-motivated team player with excellent communication skills Strong literacy and numeracy abilities Basic computer proficiency (training provided) Proficient in Microsoft Office suite Comfortable working in a fast-paced environmentDesirable: Previous experience in a busy service department is advantageousRefer a Friend and Earn: Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to £500. Visit our website for full details. Application Note: Due to high application volumes, we\’ll only contact shortlisted candidates. If you don\’t hear from us within 5 days, consider your application unsuccessful. By applying, you consent to our Privacy and GDPR Policy. Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy
Customer Service Administrator employer: Lloyd Recruitment - East Grinstead
Contact Detail:
Lloyd Recruitment - East Grinstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what they prioritise in customer service can help you tailor your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences where you've successfully managed customer enquiries or administrative tasks. This will showcase your ability to handle the responsibilities of the role effectively.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word, as these are essential for the role. Being able to demonstrate your proficiency can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company’s expectations and the day-to-day realities of the Customer Service Administrator role, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you have successfully managed customer enquiries or coordinated tasks in previous positions.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at Lloyd Recruitment - East Grinstead
✨Showcase Your Organisational Skills
As a Customer Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to thrive in a dynamic environment.
✨Emphasise Customer Focus
Highlight your customer service experience during the interview. Share specific instances where you went above and beyond to assist a customer or resolve an issue. This will show that you understand the importance of building strong relationships with customers.
✨Familiarise Yourself with Microsoft Office
Since proficiency in Microsoft Office is essential for this role, brush up on your skills before the interview. Be prepared to discuss how you've used these tools in previous roles, especially for tasks like managing invoices or coordinating schedules.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of scenarios where you had to prioritise tasks or deal with difficult customers, and be ready to explain your thought process and actions.
