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- Tasks: Manage client accounts, respond to enquiries, and build strong relationships.
- Company: Join a forward-thinking company in Tunbridge Wells with a supportive culture.
- Benefits: Enjoy a competitive salary, hybrid working, and a pension scheme.
- Why this job: No outbound sales, focus on client relationships, and opportunities for progression.
- Qualifications: 2+ years in customer service, excellent communication skills, and Microsoft Office proficiency.
- Other info: Refer a friend for a chance to earn a £500 retail voucher.
The predicted salary is between 28000 - 30000 £ per year.
Customer Account Manager Location: Tunbridge Wells Salary: £28,000 £30,000 DOE + Monthly Bonus Hybrid working available once trained Lloyd Recruitment Services is pleased to be working with a well-established, forward-thinking company in Tunbridge Wells, supporting their search for a Customer Account Manager. This is an excellent opportunity for someone with strong customer service experience who is looking to focus on managing and developing existing client relationships – with no outbound sales involved. What\’s in it for you? Competitive salary up to £30,000 plus bonus (depending on experience) Hybrid working (after training) Pension scheme Supportive, collaborative team culture Opportunities for long-term progressionKey responsibilities: Manage a portfolio of existing client accounts Ensure service levels and client expectations are consistently met Respond to enquiries via phone and email Provide quotes and secure necessary approvals Keep clients updated on job progress and scheduling Build and maintain strong client relationships to grow account value Prepare reports and attend client meetings Complete associated administrative tasksWhat we\’re looking for: At least 2 years\’ experience in a customer service role within an office environment Excellent communication and relationship-building skills Professional and confident telephone manner Strong attention to detail and ability to multitask Self-motivated, organised, and able to work in a fast-paced environment Proficient in Microsoft Office (Word, Excel, Outlook) Refer a friend and receive a retail voucher worth up to £500. Full details are available on our website. Please note, due to the high volume of applications, we are only able to respond to candidates who are successfully shortlisted. If you haven\’t heard from us within 5 working days, unfortunately your application has not been successful. By applying for this role, you accept our Privacy and GDPR Policy, available on our website. Lloyd Recruitment Services is acting as an employment agency for this vacancy and is an equal opportunities employer
Customer Account Manager employer: Lloyd Recruitment - East Grinstead
Contact Detail:
Lloyd Recruitment - East Grinstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the company’s values and culture. Understanding what they stand for will help you align your responses during interviews and show that you're a good fit for their team.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your customer service skills. Think about times when you successfully managed client relationships or resolved issues, as these will be key in showcasing your suitability for the role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since the role requires a professional telephone manner, consider doing mock calls with friends or family to build your confidence.
✨Tip Number 4
Research common challenges faced by Customer Account Managers in similar industries. Being able to discuss these challenges and how you would address them can set you apart from other candidates.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, particularly in managing client relationships. Use specific examples that demonstrate your skills in communication and multitasking.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Customer Account Manager position. Emphasise your ability to build strong client relationships and your experience in a fast-paced office environment.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Office and any other relevant tools. Mention your attention to detail and organisational skills, as these are crucial for the role.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar during the selection process.
How to prepare for a job interview at Lloyd Recruitment - East Grinstead
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Discuss specific examples where you successfully managed client relationships and met their expectations, as this is crucial for the Customer Account Manager position.
✨Demonstrate Strong Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to discuss how you've effectively communicated with clients in the past, both over the phone and via email.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client inquiries. Think of scenarios where you had to multitask or resolve a conflict, and be ready to explain your approach and the outcome.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is required, brush up on your skills, especially in Excel and Word. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles.
