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- Tasks: Join us as a Warranty Administrator and manage warranty processes with precision.
- Company: Lloyd Motor Group is the largest privately owned prestige motor group in the North.
- Benefits: Enjoy 30 days holiday, healthcare cash plan, and employee discounts.
- Why this job: Be part of a supportive team in a reputable company with great training opportunities.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Work hours are Monday to Friday with occasional Saturdays.
The predicted salary is between 20000 - 28000 £ per year.
Fantastic opportunity for a Warranty Administrator to join the team at our BMW South Lakes Retailer. Salary: Up to £25,000 Basic, up to £31,000 OTE Hours: 42.5 Hours per week. 8:30am – 5:30pm, Monday – Friday. 1 in 3 Saturdays, 8:30am – 1:00pm Role responsibilities: * Ensure all administrative functions within the warranty department are carried out in accordance with company policy. * Review warranty reporting systems with the line manager to identify improvements where possible. * Administer warranty policy in the best interests of the retailer, manufacturer and customer. * To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims. * Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle. * Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives. * Inform all relevant staff of forthcoming recall campaigns and changes in warranty / goodwill / repair procedure. * Maintain knowledge on all warranty procedures and documentation. Support other staff members on all warranty related matters. Rewards and Benefits: * 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday. * Healthcare cash plan. * Employee vehicle-discount schemes. * Highstreet discounts * Childcare vouchers. * Cycle to work scheme. * Eyecare vouchers. * Free flu jabs. * Internal and manufacturer training. About Lloyd Motor Group: Lloyd Motor Group is the largest privately owned prestige motor group in the North covering Cumbria, the North East, Lancashire and the South of Scotland. Our company prides itself on its professional yet personal approach in dealing with and supporting its Customers and Staff. Lloyd Motor Group currently has 4 Land Rover sites 6 BMW & MINI sites, 5 modern Bodyshop’s as well as representing Volvo, Kia, Volkswagen and Honda motorcycles and Motorrad
Warranty Administrator employer: Lloyd Motor Group
Contact Detail:
Lloyd Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarize yourself with BMW's warranty policies and procedures. Understanding the specifics of how warranties work within the automotive industry, especially for BMW, will give you a significant edge during the interview.
✨Tip Number 2
Network with current or former employees of Lloyd Motor Group. They can provide valuable insights into the company culture and what they look for in a Warranty Administrator, helping you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience with administrative functions and how you've improved processes in previous roles. Highlighting specific examples will demonstrate your capability to enhance warranty reporting systems.
✨Tip Number 4
Show your enthusiasm for the automotive industry and customer service. Being passionate about cars and providing excellent support will resonate well with the hiring team at Lloyd Motor Group.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Warranty Administrator position. Make sure you understand the responsibilities and requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in warranty administration or related fields. Use specific examples to demonstrate your skills in managing records, improving processes, and maintaining relationships with staff and customers.
Showcase Your Skills: Make sure to highlight key skills that are relevant to the role, such as attention to detail, organizational abilities, and communication skills. Mention any experience with warranty reporting systems or customer service.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Lloyd Motor Group. Mention why you are specifically interested in this position and how you align with the company's values.
How to prepare for a job interview at Lloyd Motor Group
✨Know Your Warranty Procedures
Make sure you have a solid understanding of warranty policies and procedures. Familiarize yourself with common warranty issues and how they are resolved, as this will demonstrate your expertise and readiness for the role.
✨Highlight Your Administrative Skills
Since the role involves various administrative functions, be prepared to discuss your experience with record-keeping and reporting systems. Share specific examples of how you've improved processes in previous roles.
✨Showcase Your Communication Skills
The position requires maintaining relationships with staff and manufacturers’ representatives. Be ready to provide examples of how you've effectively communicated in past roles, especially in resolving issues or coordinating with different teams.
✨Demonstrate Your Problem-Solving Abilities
Prepare to discuss situations where you've identified problems and implemented solutions, particularly in warranty or customer service contexts. This will show that you can think critically and act in the best interests of the retailer and customers.
