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For Companies At a Glance
- Tasks: Engage with customers to promote services and ensure their needs are met.
- Company: Join Lloyd Motor Group, a leading family-run car retailer with a supportive culture.
- Benefits: Enjoy 30 days holiday, birthday off, cycle scheme, and training opportunities.
- Why this job: Make a real impact by helping customers while growing your career in a dynamic environment.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a team that values your contribution and invests in your development.
The predicted salary is between 27072 - 30672 £ per year.
Overview
Lloyd Motor Group have a new and exciting opportunity for aService Retention Advisor to join our team based at Lloyd BMW Colne.
Salary: £27,072.50 plus Bonus, OTE £30,672.00
Hours: 42.5 hours per week, Monday – Friday 09:00 – 17:30
Role responsibilities
- To utilise iLloyd and Dealer Management / manufacturer systems to contact customers due for service, MOT or vehicle updates, checking EVHC system for any outstanding deferred work for follow up / clear down
- Apply understanding of the customer’s needs to guide them towards the product or service that will best meet their needs
- To promote Service Plans and Products to applicable customers and new service customers as a retention tool
- Supports the Service Manager and team to meet objectives
- Work with your colleagues to actively promote our services and identify business opportunities
Rewards and Benefits
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday
- Cycle to work scheme
- Free flu jabs
- Internal and manufacturer training
About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK\’s largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we\’ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you\’ll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
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Service Retention Advisor employer: Lloyd Motor Group
Contact Detail:
Lloyd Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Retention Advisor
✨Tip Number 1
Network like a pro! Reach out to current employees at Lloyd Motor Group on LinkedIn or through mutual connections. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a good fit for the role, but also for the team. Tailor our answers to reflect how we align with their mission.
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This will help us articulate our thoughts clearly and confidently when it’s our turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the role. Plus, it’s a great way to reiterate why we’re the best choice for the Service Retention Advisor position.
We think you need these skills to ace Service Retention Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Retention Advisor. Highlight any relevant experience you have in customer service or sales, and don’t forget to mention your familiarity with systems like iLloyd or Dealer Management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Lloyd Motor Group. Share specific examples of how you've met customer needs in the past and how you can contribute to the team.
Show Your Passion: We love seeing candidates who are genuinely excited about the role and our company. Let your enthusiasm for the automotive industry and customer service come through in your application. It makes a big difference!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process smoothly!
How to prepare for a job interview at Lloyd Motor Group
✨Know the Company Inside Out
Before your interview, take some time to research Lloyd Motor Group. Understand their values, history, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Understand the Role
Familiarise yourself with the responsibilities of a Service Retention Advisor. Think about how your skills align with the tasks mentioned, like using iLloyd and Dealer Management systems. Be ready to discuss specific examples from your past experiences that demonstrate your ability to meet customer needs.
✨Prepare for Customer Scenarios
Since this role involves guiding customers towards the right services, prepare for situational questions. Think about how you would handle different customer scenarios, especially when promoting service plans. Practising these responses can help you feel more confident during the interview.
✨Show Your Team Spirit
Lloyd Motor Group values teamwork, so be prepared to discuss how you’ve collaborated with colleagues in the past. Share examples of how you’ve worked together to achieve objectives or identify business opportunities, as this will highlight your ability to contribute positively to their team culture.
