Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and manage vehicle bookings with a friendly approach.
- Company: Join Lloyd BMW, a leading family-run car retailer with a supportive culture.
- Benefits: Enjoy 30 days holiday, healthcare plans, discounts, and training opportunities.
- Why this job: Make a real impact in a dynamic team while developing your career in the automotive industry.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a passionate team that values your growth and contributions.
The predicted salary is between 29000 - 34000 £ per year.
Overview
We have a fantastic opportunity for a talented Service Advisor to join the Aftersales team at our Lloyd BMW based in Newcastle.
Salary: £29,000 with OTE of £34,000
Hours: 40 hours per week
Role Responsibilities
- Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
- Advising on technical queries/issues.
- Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
- Sell customer repairs/parts etc., and finalising the invoice on completion.
An ideal Service Advisor will hold the following skills and experiences
- Motivated, with a proactive approach to customer service.
- Enjoy the challenge of influencing the success of the Service department.
- Customer relations experience.
- Excellent interpersonal and organisational skills and be well presented.
- Must be IT literate, and a working knowledge of Kerridge would be advantageous.
Company Benefits
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Healthcare cash plan.
- Employee vehicle-discount schemes.
- Highstreet discounts.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Pension scheme.
- Life Cover.
- Internal and manufacturer training.
- Staff referral scheme.
- Tool insurance.
About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK\’s largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we\’ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you\’ll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Retail Motor Vehicles
#J-18808-Ljbffr
Service Advisor employer: Lloyd Motor Group
Contact Detail:
Lloyd Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyd BMW and their values. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be dealing with customers all day. Think of examples from your past experiences where you've gone above and beyond for a customer, and be ready to share those stories.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a customer-facing role. Make sure you look smart and professional when you walk into that interview – it shows you take the opportunity seriously.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Head over to the StudySmarter site and submit your application there – it’s the best way to ensure it gets seen by the right people!
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application memorable.
Tailor Your Application: Make sure to customise your application for the Service Advisor role. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the skills we value in our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Lloyd BMW!
How to prepare for a job interview at Lloyd Motor Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the BMW brand and the specific services they offer. Familiarise yourself with common technical queries that customers might have, as well as the Kerridge system if you can. This will show that you're proactive and ready to hit the ground running.
✨Customer Service is Key
Since the role revolves around customer interaction, think of examples from your past experiences where you've excelled in customer service. Be prepared to discuss how you handle difficult situations and ensure a positive experience for customers. This will demonstrate your motivation and ability to influence the success of the service department.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. This not only shows respect for the company but also reflects your understanding of the importance of presentation in a customer-facing role.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, or the specific challenges the service department faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you too.
