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- Tasks: Join us as a Service Administrator, handling customer inquiries and booking services.
- Company: Lloyd BMW/MINI is a leading motor group in the North, known for its personal approach.
- Benefits: Enjoy 30 days holiday, healthcare cash plan, discounts, and more perks!
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact on customer satisfaction.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Work Monday to Friday with occasional Saturdays, perfect for balancing school or college.
An exciting opportunity has arisen for a Service Administrator to join Lloyd BMW/MINI based in Kendal. Salary: £12.25 per hour Hours: 08:00 – 16:30 Monday – Friday (30 mins unpaid lunch) working 1 in 3 Saturdays – 08:30 – 13:00 41.5 hours per week average Role responsibilities: * Handle inbound inquiries professionally and courteously for the Aftersales Department. * Understand customer needs and recommend the appropriate services. * Create workshop bookings for servicing and repairs via phone and email. * Prepare daily job cards for workshop visits, ensuring all details are accurate, including recalls, service packages, and warranties. * Upload appointment information to the department platform and archive job cards after visits. * Promote and identify service plans for both new and existing customers as a retention tool. * Use manufacturer data to find new service booking opportunities, sending digital communications and making outbound calls. * Identify new opportunities for customers using the BMW/MINI Assist program, ensuring a seamless experience while their car is being repaired. * Capture any accident repair inquiries and forward them to the appropriate department. Rewards and Benefits: * 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday. * Healthcare cash plan. * Employee vehicle-discount schemes. * Highstreet discounts * Childcare vouchers. * Cycle to work scheme. * Eyecare vouchers. * Free flu jabs. * Internal and manufacturer training. About Lloyd Motor Group: Lloyd Motor Group is the largest privately owned prestige motor group in the North covering Cumbria, the North East, Lancashire and the South of Scotland. Our company prides itself on its professional yet personal approach in dealing with and supporting its Customers and Staff. Lloyd Motor Group now has 7 BMW & MINI Retail Centres, 5 modern Bodyshops, 4 Land Rover Retail Centres, as well as representing Volvo, Kia, Volkswagen and Honda motorcycles and Motorrad
Service Administrator employer: Lloyd Motor Group
Contact Detail:
Lloyd Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarize yourself with BMW/MINI's service offerings and customer care standards. Understanding the brand's values and how they approach customer service will help you align your responses during the interview.
✨Tip Number 2
Practice handling common customer inquiries related to aftersales services. Being able to demonstrate your ability to manage customer needs effectively will set you apart from other candidates.
✨Tip Number 3
Showcase your organizational skills by preparing examples of how you've managed bookings or schedules in previous roles. This will highlight your ability to create accurate job cards and manage appointments efficiently.
✨Tip Number 4
Research Lloyd Motor Group's history and values. Being knowledgeable about the company will not only impress your interviewers but also help you articulate why you want to be part of their team.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Service Administrator position. Tailor your application to highlight relevant experience and skills that match these responsibilities.
Craft a Strong Cover Letter: Write a personalized cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you handled customer inquiries or managed bookings, as these are key aspects of the job.
Highlight Relevant Skills: In your CV, emphasize skills such as customer service, communication, and organizational abilities. Provide examples of how you've successfully managed similar tasks in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Lloyd Motor Group
✨Show Your Customer Service Skills
As a Service Administrator, you'll be handling inbound inquiries. Be prepared to share examples of how you've successfully managed customer interactions in the past, demonstrating your professionalism and courtesy.
✨Understand the Role's Responsibilities
Familiarize yourself with the specific tasks mentioned in the job description, such as creating workshop bookings and preparing job cards. This will help you discuss how your experience aligns with these responsibilities.
✨Highlight Your Organizational Skills
The role requires attention to detail, especially when uploading appointment information and archiving job cards. Be ready to discuss how you stay organized and manage multiple tasks efficiently.
✨Demonstrate Knowledge of BMW/MINI Services
Research the services offered by BMW/MINI and be prepared to talk about how you can promote service plans and identify new booking opportunities. Showing your enthusiasm for the brand can set you apart from other candidates.
