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For Companies At a Glance
- Tasks: Welcome customers, manage bookings, and support the aftersales team in a dynamic environment.
- Company: Join Lloyd Kia, Europe's number one dealer with a family-run ethos.
- Benefits: 30 days holiday, birthday off, cycle scheme, and comprehensive training.
- Other info: Enjoy a supportive apprenticeship with excellent career growth opportunities.
- Why this job: Gain hands-on experience while earning a nationally recognised qualification.
- Qualifications: GCSEs in English, Maths, and two other subjects; teamwork and reliability are key.
Overview
Lloyd Kia Carlisle – Apprentice Aftersales
Permanent, Full Time, Monday to Friday
Lloyd Kia is Europe’s number one dealer. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported at every step of the way. Our apprentices obtain a nationally recognised qualification upon successful completion of the programme.
The Role
This is a varied role where you will be covering the following areas:
- Welcome customers to the service department and handle enquiries both in person and by phone.
- Book vehicles in for servicing, repairs, MOTs, and maintenance.
- Prepare job cards and liaise with workshop technicians.
- Explain repair work, costs, and timescales to customers in a professional, friendly manner.
- Manage warranty claims in line with Kia’s standards.
- Promote service plans, accessories, and additional work where appropriate.
Parts Advisor Duties
- Identify and supply the correct parts and accessories for workshop jobs and retail customers.
- Assist technicians by ensuring parts are available on time for scheduled work.
- Order, check, and manage stock levels, returns, and invoices.
- Promote Kia genuine parts and accessories to enhance customer experience.
- Maintain an organised parts department and keep records updated in the dealer management system.
- Deliver excellent customer service at all times, maintaining high satisfaction levels.
- Support the aftersales team in achieving department targets.
- Build product knowledge, particularly on Kia’s latest electrified models and upcoming PBV range.
- Attend Kia Academy training blocks and complete all apprenticeship learning requirements.
Applicants must possess
- GCSE grades level 4 or above in English, Maths and two other subjects (or equivalent qualifications)
- Team player
- Dependable and punctual
- Ability to operate well under pressure
The Training
Qualification: Level 3 Apprenticeship qualification and Kia certification.
Length: 3 years
Apprentices receive their off-the-job training at the state-of-the-art Manufacturer\’s Training Centre. This guarantees consistent training across the UK and enables our apprentices to study the most up-to-date products and technology. During the course, the training is conducted in both workshops and classroom settings.
The Ideal Candidate
GCSEs grades 4 or above in English, Maths and two other subjects (or equivalent qualifications)
Team player
Dependable and punctual
Ability to operate well under pressure
Company Benefits
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Cycle to work scheme.
- Free flu jabs.
- Life Cover.
- Internal and manufacturer training.
- Tool insurance.
About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK\’s largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we focus on exceptional customer service delivered with a professional yet personal touch. Join our team to grow while contributing to a company that values its people.
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Apprentice Aftersales employer: Lloyd Motor Group
Contact Detail:
Lloyd Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Aftersales
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lloyd Kia and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions matter, and showing that you care about your appearance can set a positive tone.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Apprentice Aftersales
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the automotive industry shine through. We want to see that you're excited about the role and eager to learn. A bit of personality goes a long way!
Tailor Your CV: Make sure your CV is tailored to the Apprentice Aftersales position. Highlight any relevant experience or skills, even if they’re from school projects or part-time jobs. We love seeing how you can relate your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Lloyd Motor Group
✨Know Your Stuff
Familiarise yourself with Kia's latest models and electrified range. Being able to discuss these during your interview will show your enthusiasm for the brand and the role.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. This role is all about interacting with customers, so demonstrating your ability to handle enquiries professionally will set you apart.
✨Team Player Attitude
Think of instances where you've worked well in a team. Highlighting your dependability and punctuality will resonate with the interviewers, as they value these traits highly.
✨Ask Questions
Prepare thoughtful questions about the apprenticeship programme and the company culture. This shows your genuine interest in the role and helps you determine if it's the right fit for you.