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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer retention and streamline operations.
- Company: Join Lloyd Motor Group, a top family-run car retailer in the UK.
- Benefits: Enjoy 30 days holiday, healthcare plans, and exclusive employee discounts.
- Why this job: Make a real impact in a supportive environment that values your growth.
- Qualifications: Experience in management and a passion for customer service.
- Other info: Be part of a prestigious brand with excellent career development opportunities.
The predicted salary is between 30000 - 36000 £ per year.
Join to apply for the Aftersales Retention Manager role at Lloyd Motor Group
20 Oct – 30 Nov 25 Newcastle
An exciting opportunity has arisen for a Aftersales Retention Manager to join Lloyd BMW based in Newcastle.
Salary: Basic Salary with OTE £30,000 – £36,000
Hours: 08:00 – 17:30
Role Responsibilities
- Manage the day-to-day operations of a busy Retention and Administration department, overseeing 2 Retention Executives and 1 Service Administrator.
- Utilise iLloyd, dealer, and management systems to ensure efficient workflow.
- Contact customers due for service, MOT, or repair to maintain strong retention rates.
- Review Vehicle Health Check (VHC) reports and follow up on any outstanding work.
- Assist with job card preparation, including producing a daily split report for team review.
- Liaise with workshop management to ensure job card accuracy and quality.
- Support service administration, including internal job card preparation and invoicing.
- Manage leads regularly via AWP (CBS, service, battery).
- Conduct 48‑hour follow‑up calls, including VOC (Voice of Customer) survey reminders.
- Provide general administrative support to the Service Management team.
Performance Management
- Regularly review the TTS system to monitor Retention Executive call quality.
- Oversee workshop load and diary management to maximise efficiency.
- Produce daily and weekly performance reports for Service Management.
- Monitor and report on daily opportunity metrics (map/app), tracking both individual and departmental KPI performance.
Company Benefits
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Healthcare cash plan.
- Employee vehicle‑discount schemes.
- Highstreet discounts.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Pension scheme.
- Life Cover.
- Internal and manufacturer training.
- Staff referral scheme.
- Tool insurance.
About Lloyd Motor Group
Founded in 1976, Lloyd Motor Group is one of the UK\’s largest family‑run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we\’ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you\’ll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
Position Details
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Sales and Business Development
- Industry: Retail Motor Vehicles
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Aftersales Retention Manager employer: Lloyd Motor Group
Contact Detail:
Lloyd Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Retention Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Lloyd Motor Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Lloyd Motor Group's values and recent news. We want to see that you’re genuinely interested in the company and its mission. Tailor your answers to show how you fit into their culture.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for management roles and be ready to discuss your experience managing teams and improving retention rates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we like to see at StudySmarter.
We think you need these skills to ace Aftersales Retention Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Retention Manager role. Highlight relevant experience in managing teams and customer retention strategies. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples to demonstrate how you've improved retention rates or streamlined processes in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Lloyd Motor Group
✨Know Your Numbers
Before the interview, brush up on key performance indicators relevant to the Aftersales Retention Manager role. Be ready to discuss metrics like retention rates and customer satisfaction scores, as these will show your understanding of the business and your ability to drive results.
✨Showcase Your Leadership Skills
Since you'll be managing a team, prepare examples that highlight your leadership experience. Think about times when you successfully motivated a team or improved processes. This will demonstrate your capability to oversee the Retention Executives and Service Administrator effectively.
✨Familiarise Yourself with iLloyd and Other Systems
Get to know the iLloyd system and any other dealer management systems mentioned in the job description. If possible, try to find online resources or tutorials. Being able to speak confidently about how you would utilise these systems will impress the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in Lloyd Motor Group and helps you assess if it's the right fit for you.
