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- Tasks: Manage warranty administration and improve reporting systems in a dynamic team.
- Company: Join Lloyd Motor Group, a leading family-run car retailer with a focus on exceptional service.
- Benefits: Enjoy 30 days holiday, healthcare plans, discounts, and training opportunities.
- Why this job: Be part of a supportive culture that values your growth and contributions.
- Qualifications: No specific experience required; just a passion for learning and teamwork.
- Other info: Work full-time hours with a competitive salary of £13.00 per hour.
The predicted salary is between 27000 - 30000 £ per year.
Fantastic opportunity for an Aftersales Administrator to join the team at our Lloyd BMW/MINI based in Cockermouth.
Salary: £13.00 ph
Hours: 08:00 - 16:30
Role Responsibilities:
- Ensure all administrative functions within the warranty department are carried out in accordance with company policy.
- Review warranty reporting systems with the line manager to identify improvements where possible.
- Administer warranty policy in the best interests of the retailer, manufacturer and customer.
- Keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims.
- Ensure that all frontline staff complete records correctly when warranty is diagnosed on a vehicle.
- Maintain relationships with other staff members, specialist repairers and manufacturers’ representatives.
- Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill/repair procedure.
- Maintain knowledge on all warranty procedures and documentation.
- Support other staff members on all warranty related matters.
Company Benefits:
- 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday.
- Healthcare cash plan.
- Employee vehicle-discount schemes.
- Highstreet discounts.
- Cycle to work scheme.
- Eyecare vouchers.
- Free flu jabs.
- Pension scheme.
- Life Cover.
- Internal and manufacturer training.
- Staff referral scheme.
About Lloyd Motor Group:
Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 38 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we’ve built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you’ll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.
Aftersales Administrator employer: Lloyd Motor Group
Contact Detail:
Lloyd Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Administrator
✨Tip Number 1
Familiarise yourself with the warranty processes and policies specific to the automotive industry. Understanding these will not only help you in the role but also impress your interviewers with your proactive approach.
✨Tip Number 2
Network with current or former employees of Lloyd Motor Group on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 3
Prepare to discuss how you would handle specific warranty-related scenarios. Think about examples from your past experiences where you successfully managed administrative tasks or resolved customer issues.
✨Tip Number 4
Show enthusiasm for the automotive industry and the brands represented by Lloyd Motor Group. Being passionate about the products and services they offer can set you apart from other candidates.
We think you need these skills to ace Aftersales Administrator
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Aftersales Administrator position. Tailor your application to highlight relevant experience and skills that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or experience in warranty management. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Showcase Your Skills: Make sure to mention key skills that are important for this role, such as attention to detail, organisational abilities, and communication skills. Provide examples of how you've used these skills in previous positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you're interested in working for Lloyd Motor Group. Mention their values and how you can contribute to their team, particularly in the warranty department.
How to prepare for a job interview at Lloyd Motor Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Aftersales Administrator. Be prepared to discuss how your skills and experiences align with the specific tasks mentioned, such as managing warranty submissions and maintaining accurate records.
✨Showcase Your Attention to Detail
As this role involves handling warranty documentation and customer contributions, it's crucial to demonstrate your attention to detail. Bring examples from your past work where you successfully managed detailed administrative tasks or improved processes.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the company culture, team dynamics, and any upcoming changes in warranty procedures. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
✨Highlight Teamwork Skills
Since the position requires maintaining relationships with various staff members and manufacturers’ representatives, be ready to share examples of how you've effectively collaborated with others in previous roles. Emphasise your ability to support colleagues and contribute to a positive team environment.
