At a Glance
- Tasks: Manage client accounts and ensure exceptional customer service in the BMS industry.
- Company: Lloret Control Systems Ltd, a leader in advanced Building Management Systems.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Regular travel to London client sites and opportunities for professional development.
- Why this job: Build strong client relationships and drive business growth in a thriving sector.
- Qualifications: 2+ years in account management and BMS experience required.
The predicted salary is between 40000 - 50000 £ per year.
Lloret Control Systems Ltd is a leading specialist in the design, manufacture, installation, commissioning, and maintenance of advanced Building Management System (BMS) controls, delivering projects across a wide range of commercial and industrial environments.
We’re looking for an Account Manager to manage Lloret maintenance PPM contract base including the addition of manned sites with potentially additional large contracts in future months. The candidate will be the liaison between Lloret and our clients, building on existing, and creating new, strong relationships. The role is client facing and customer focused, we are looking for a personable account manager dedicated to providing exceptional customer service. This role will be based in our head office in Coulsdon but with regular travel to client sites which are predominantly in the centre of London.
Key Responsibilities
- Contract retention, including negotiating and issuing contract renewal proposals
- Business growth with existing and new contracts and clients
- Providing quotations for additional works
- Resolving client queries
- Identifying opportunities for upgrades and enhancements
- Responding to clients in a timely manner
- Customer Service – provide support to the clients when required, carry out regular site visits to get feedback on our service, answer questions and resolve issues in a timely manner, and offer guidance on products and services where required
The Candidate
- Minimum 2 years relevant experience required
- Building Management System industry experience is required
- Strong written and verbal communication and planning skills
- Organisational skills and attention to detail are a key requirement
- Experience in all Microsoft Office Apps is essential
- Flexibility to attend meetings and various locations
Account Manager - BMS Maintenance employer: Lloret
Contact Detail:
Lloret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - BMS Maintenance
✨Tip Number 1
Network like a pro! Attend industry events or local meetups related to Building Management Systems. It's a great way to meet potential employers and show off your personality – remember, they want someone personable!
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by researching the company and their projects. Be ready to discuss how your experience aligns with their needs, especially in contract retention and customer service.
✨Tip Number 4
Check out our website for the latest job openings. We’re always looking for dedicated individuals who can help us grow and maintain strong client relationships!
We think you need these skills to ace Account Manager - BMS Maintenance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in the Building Management System industry and any relevant client-facing roles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re passionate about providing exceptional customer service. Let us know how you can build strong relationships with our clients.
Showcase Your Communication Skills: Since this role requires strong written and verbal communication, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Lloret
✨Know Your BMS Inside Out
Make sure you brush up on your knowledge of Building Management Systems. Understand the latest trends and technologies in the industry, as well as Lloret Control Systems' specific offerings. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Since this role is all about managing client relationships, be prepared to share examples of how you've successfully built and maintained strong connections in previous roles. Think about specific situations where you resolved issues or enhanced client satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific client scenarios. Practice articulating your thought process and problem-solving skills. For instance, how would you approach a client who is unhappy with a service? Having clear, structured responses will impress your interviewers.
✨Demonstrate Your Organisational Skills
As an Account Manager, you'll need to juggle multiple tasks and clients. Be ready to discuss how you prioritise your workload and manage your time effectively. You might even want to bring along a planner or digital tool you use to stay organised, as it can serve as a great visual aid during the conversation.