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- Tasks: Be the friendly face and voice for patients, managing appointments and queries.
- Company: Join a supportive healthcare team in a modern medical centre.
- Benefits: Flexible hours, great team environment, and valuable experience in healthcare.
- Why this job: Make a difference in patients' lives while gaining essential skills.
- Qualifications: Experience in a GP practice and a clear, polite telephone manner.
- Other info: Part-time role with 18-20 hours per week, Monday to Friday.
The predicted salary is between 11 - 14 £ per hour.
Main duties of the job include acting as a central point of contact for patients, distributing information, messages and enquiries for the clinical team, and liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
About us: Our practice comprises two Doctors, two Advanced Nurse Practitioners, two Practice Nurses and other supporting Clinical staff including Health Care Assistants and Phlebotomists. District Nurses, Health Visitors, Midwives and other healthcare professionals also work from our premises. We operate from a purpose-built medical centre on the outskirts of Newport City Centre. There is good access for the disabled to all of our consultation rooms, with a designated parking bay adjacent to the surgery entrance and a ramp and wide doors to allow for wheelchair access. We aim to provide high quality, timely and efficient care to each patient, taking into account individual health needs and fully utilising the skills of our multidisciplinary team.
Job responsibilities include:
- Maintain and monitor practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiate contact with and respond to requests from patients, team members and external agencies
- Data entry of new and temporary registrations and relevant patient information as requested
- Input data as necessary onto patients' healthcare records
- Direct requests for information to relevant team members (e.g., SAR, DVLA forms, insurance/solicitors letters)
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Support all clinical staff with general tasks as required
- Photocopy documentation as required
- Maintain a clean, tidy and effective working area
- Monitor and maintain the reception area and notice boards
In addition to the core responsibilities, the Receptionist may be requested to:
- Action incoming emails and correspondence as necessary
- Complete opening and closing procedures in accordance with the rota
- Partake in audit as directed by the audit lead
- Support admin team, providing cover during absences
- Scan patient-related documents and attach scanned documents to patients' healthcare records
The duties listed above are not exhaustive; you will be expected to complete any reasonable request from the management team.
We are looking for 18 - 20 hours per week worked Monday to Friday between 08:00 and 18:30 on a rota basis.
Person Specification:
- Experience in a GP practice
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in Newport employer: Lliswerry Medical Centre
Contact Detail:
Lliswerry Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Newport
✨Tip Number 1
First things first, make sure you know the practice inside out. Familiarise yourself with their services and team members. This way, when you get that interview, you can show off your knowledge and enthusiasm for the role!
✨Tip Number 2
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common receptionist questions like handling difficult calls or managing appointments. The more you rehearse, the more confident you'll feel when it counts.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a receptionist is all about communication and organisation. Be ready to share examples of how you've handled patient queries or worked in a team. We want to see that you can keep things running smoothly!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team. So, what are you waiting for? Get that application in and let’s get you started on this exciting journey!
We think you need these skills to ace Receptionist in Newport
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Receptionist where communication is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience in a GP practice and any relevant skills that match the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. Remember, we’re looking for someone who can manage queries efficiently, so show us you can communicate effectively right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Lliswerry Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist in a GP practice. Familiarise yourself with tasks like managing appointment systems and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a receptionist, clear and polite communication is key. Practice answering common phone queries or role-playing scenarios with a friend. This will help you feel more confident and articulate during the interview, showcasing your ability to handle calls and interact with patients effectively.
✨Showcase Your Team Spirit
The job involves liaising with various healthcare professionals, so be prepared to discuss your experience working in a team. Share examples of how you've supported colleagues or collaborated on projects. This will highlight your ability to fit into their multidisciplinary team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice, such as how they support their reception staff or what a typical day looks like. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
