LLH Residential is an established London property agency specialising in residential lettings and property management.
As we continue to grow, we are looking for a motivated and personable Lettings Negotiator to join our team and manage prospective tenants throughout the lettings process.
This is a hands-on, tenant-facing role suited to someone who is organised, confident on the phone, sales-focused and comfortable working in a fast-paced environment.
Previous property or lettings experience is not essential. We provide full training, including our systems, the lettings process, tenant qualification, viewings, referencing, Right to Rent requirements and how to progress an application from initial enquiry through to move-in.
Previous experience in lettings, estate agency, sales or customer service would be an advantage, but we are primarily looking for the right attitude, communication skills and willingness to learn.
The Role
As a Lettings Negotiator, you will be responsible for managing prospective tenants from their initial enquiry through to an agreed tenancy and move-in.
Your responsibilities will include:
- Responding promptly to new tenant enquiries by telephone, email and WhatsApp
- Qualifying prospective tenants and understanding their property requirements
- Matching applicants with suitable available properties
- Arranging and conducting property viewings
- Following up with applicants after viewings
- Encouraging suitable applicants to submit offers
- Collecting all relevant information when an offer is made
- Progressing agreed offers through the application process
- Collecting and reviewing tenant documentation
- Assisting with tenant referencing and Right to Rent requirements
- Liaising with tenants and third-party referencing providers
- Following up on outstanding documents and information
- Keeping prospective tenants informed throughout the application process
- Ensuring agreed tenancies progress efficiently towards move-in
- Keeping our CRM and applicant records accurate and up to date
- Ensuring all enquiries and leads are followed up promptly
- Assisting with property listings and online marketing when required
- Supporting the wider lettings team with day-to-day activities
What We're Looking For
We are looking for someone who is:
- Confident, friendly and professional when speaking with prospective tenants
- Sales-focused and comfortable converting enquiries into viewings and offers
- Highly organised and able to manage multiple applicants simultaneously
- Proactive with excellent follow-up skills
- Motivated and willing to learn
- Comfortable using computers, email, WhatsApp and digital platforms
- Able to work independently while also being part of a team
- Professional in both written and spoken English
- Reliable and committed to providing excellent customer service
No previous lettings experience is required, as full training will be provided.
Experience within residential lettings, estate agency, sales or customer service would be beneficial, but it is not essential.
What We Offer
- Competitive basic salary
- Commission on top of your basic salary
- Full training provided
- Ongoing support and development
- Clear opportunities for career growth and progression within the company
- The opportunity to build a long-term career within the property industry
- Experience working with a varied portfolio of residential properties across London
As LLH Residential continues to grow, we want our team to grow with us. For the right person, there will be opportunities to take on greater responsibility and progress within the business.
If you are ambitious, organised, confident with people and keen to build a career in property, we would love to hear from you.
To apply, please submit your CV together with a short introduction explaining why you would be suitable for the role.
