Medical Receptionist & Administrative

We are looking for a Medical Receptionist to join our long-established GP practice in the heart of Llanishen Village, supporting 9,900 patients. As part of a close-knit team, you’ll be the first point of contact for patients, handling appointments, administrative requests, and general inquiries with professionalism and efficiency.

The ideal candidate will have strong communication and IT skills, the ability to work well under pressure, and a keen attention to detail. Previous experience in a GP practice is preferred, but we also welcome applications from fast learners who can adapt quickly to a busy healthcare environment.

This is a part-time role (20 hours per week), with working hours scheduled between 8:00 am and 6:30 pm, Monday to Friday. Working pattern negotiable.

Main duties of the job

• Acting as the first point of contact for patients, both in person and over the phone.
• Managing high volumes of telephone inquiries efficiently and professionally.
• Booking appointments and processing administrative requests using clinical software (EMIS).
• Triaging patient inquiries, directing them to the appropriate healthcare professional or service.
• Handling medical terminology confidently when responding to patient requests.
• Communicating effectively with colleagues, medical professionals, and attached staff to ensure smooth practice operations.
• Maintaining confidentiality and adhering to data protection guidelines at all times.
• Supporting the administrative needs of the practice with accuracy and attention to detail.

The role requires strong IT skills and the ability to learn quickly, as receptionists must use clinical software and handle medical terminology confidently when responding to patient requests. Professionalism and clear communication are key, particularly when assisting patients who may be distressed or frustrated.

About us

We are a long-established NHS General Practice in the heart of Llanishen Village, North Cardiff, providing high-quality, evidence-based medical care to 9,900 patients. Our team is led by five GP partners, supported by regular doctors, practice nurses, healthcare support workers, and a wider network of attached staff including phlebotomists, community nurses, health visitors, and paramedics.

We take pride in being a training practice, mentoring both university medical students and fully qualified doctors as they work toward becoming GPs. This commitment to education ensures a dynamic and collaborative working environment, where staff are encouraged to develop and grow within their roles.

While the role of a Medical Receptionist is demanding, you’ll be joining a close-knit, supportive team that works together to provide excellent patient care. We value professionalism, efficiency, and adaptability, and provide benefits including the NHS Pension, Access to Employee Assistance Support Programme Scheme.

Job responsibilities

Key Responsibilities

• Acting as the first point of contact for patients, both in person and over the phone.
• Managing high volumes of telephone inquiries efficiently and professionally.
• Booking appointments and processing administrative requests using clinical software (Vision/EMIS).
• Triaging patient inquiries, directing them to the appropriate healthcare professional or service.
• Handling medical terminology confidently when responding to patient requests.
• Communicating effectively with colleagues, medical professionals, and attached staff to ensure seamless practice operations.
• Maintaining confidentiality and adhering to data protection guidelines at all times.
• Supporting the administrative needs of the practice with accuracy and attention to detail.

Person Specification

Experience

• Strong communication skills with the ability to remain professional and composed in a busy environment.
• Excellent telephone manner and customer service skills.
• Confidence working with IT systems and learning new software.
• Ability to follow protocols and procedures.
• A proactive and adaptable approach to work, with strong organisational skills.
• Previous experience in a GP practice or similar medical environment.
• Familiarity with clinical software (Vision/EMIS).
• Experience working in a fast‑paced reception or administrative role.

Qualifications

• GCSE grade A to C in English and Maths.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.