GP Practice Administrative Assistant (Fixed term contract - 6 months)
Up to 37 hours a week worked Monday to Friday
This is a temporary, six-month fixed-term appointment to provide additional staffing capacity to help manage a temporary increase in demand over the winter months and to support our dispensary during a period of planned improvement and upgrade work. The appointment is for a defined period and will end when the fixed-term contract expires.
We are a large, rural dispensing GP practice serving a patient population of almost 12,000 across three purpose-built surgery sites. We are proud of our strong patient-centred ethos, supportive team culture, and commitment to providing high-quality healthcare to our local communities.
As we enter a busy winter period, we are seeking a motivated, resilient, and adaptable Administrative Assistant to join our team. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, can manage competing priorities, and is committed to delivering excellent service to patients and colleagues alike.
Job role:
The post-holder will work within our dispensing GP practice, providing flexible and effective support across the reception, dispensary, and administrative teams.
This is a varied role involving a wide range of administrative, dispensary, and reception duties that are essential to the smooth running of the practice and the delivery of a high-quality, patient-focused service. Responsibilities will include supporting patient registration and appointment processes, welcoming and checking in patients, handling prescription requests, assisting with dispensing stock management, processing information accurately and efficiently, and responding appropriately to enquiries from patients, colleagues, and external organisations.
The successful candidate will often be the first point of contact for patients and visitors, working closely with clinical and non-clinical colleagues to ensure a positive patient experience and the smooth delivery of practice services.
This role would suit someone who is organised, reliable, and able to remain calm and professional under pressure. Flexibility, confidentiality, attention to detail, and a willingness to support colleagues across different teams are essential.
A comprehensive induction programme will be provided, and you will receive ongoing support throughout your training and development to help you succeed in the role.
Interviews will be conducted W/C 9th November
Mission Statement
Llanfyllin Group Practice aims to be a leading local provider of clinical care and a wide range of health care services to the community and practice area, meeting national standards on best clinical practice.
Induction Training
We will provide a comprehensive induction programme, and you will receive ongoing support throughout your training and development to help you thrive in the role.We will provide a comprehensive induction programme, and you will receive ongoing support throughout your training and development to help you thrive in the role.
Professional Conduct
At Llanfyllin Group Practice, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Primary Responsibilities
The following are the core responsibilities of the Administration Assistant. There may be a requirement to carry out other reasonable duties, depending on workload and staffing levels:
Reception and Patient-Facing Duties:
Act as a first point of contact for patients, carers and visitors, welcoming them to the practice in a professional and courteous manner
Check in patients for appointments, ensuring patient details are accurate and up to date
Answer incoming telephone calls, deal with routine enquiries, and signpost patients appropriately
Deal with general reception queries, escalating concerns to the appropriate team member where required
Support the administration of appointments and assist with triage administration
Dispensary Support:
Support the dispensary team with handing out prescriptions and dispensed medication in accordance with practice protocols
Manage prescription collections, ensuring correct identification and confidentiality at all times
Assist with stock handling, including putting away dispensary stock and checking deliveries under supervision
Alert the dispensary team to stock issues, discrepancies or patient queries as appropriate
Administrative Support:
Provide general administrative support to the wider practice team
Process incoming and outgoing mail and internal correspondence
File, scan, store and retrieve records in line with data protection and confidentiality requirements
Input data accurately into clinical systems and administrative records as required
Photocopy, print and prepare documents for clinical and non-clinical staff
Team and Practice Support:
Work flexibly across reception, dispensary and administration functions to meet service needs
Support reception and dispensary colleagues during periods of increased demand or staff absence Llanfyllin Group Practice
Liaise appropriately with members of the multidisciplinary team and external services
Contribute to the delivery of enhanced and additional services where appropriate
Governance, Safety and Professional Responsibilities:
Maintain strict confidentiality and comply with all practice policies and procedures
Be aware of and adhere to safeguarding responsibilities for adults and children
Undertake mandatory training, induction and ongoing development as required
Maintain a clean, safe and effective working environment
Participate in appraisals and ongoing performance review processes
The successful candidate will often be the first point of contact for patients and visitors, working closely with clinical and non-clinical colleagues to ensure a positive patient experience and the smooth delivery of practice services.This role would suit someone who is organised, reliable, and able to remain calm and professional under pressure. Flexibility, confidentiality, attention to detail, and a willingness to support colleagues across different teams are essential.Person SpecificationQualifications - Essential:A good standard of education with an expectation of having both GCSE Maths and English at Grade C or above, or Functional Skills Level 2 in Maths and EnglishExperience - Essential:Experience of working with the general publicExperience - Desirable:Experience of working in a healthcare settingExperience of administrative dutiesKnowledge and Skills - Essential:Excellent communication skills and effective in communicating and understanding patient needsCompetent in the use of MS Office and OutlookAbility to use own initiative, discretion, and sensitivityAble to get along with people from all backgrounds and communities, respecting lifestyles and diversityAbility to work as a team member and autonomouslyExcellent communication skills and effective in communicating and understanding patient needsSensitive and empathetic in distressing situationsEffectively utilise resourcesGood organisational skillsPunctual and committed to supporting the team effortHigh levels of integrity and loyaltyClear, polite telephone mannerFlexible and cooperativeMotivatedKnowledge of and ability to work to key policies and proceduresDemonstrate personal accountability, emotional resilience and work well under pressureKnowledge and Skills - Desirable:Problem solver with the ability to process information accurately and effectively, interpreting data as requiredClinical IT system user skills and the ability to record accurate notesUnderstanding of safeguarding adults and childrenOther requirements/wider responsibilitiesEssential:Disclosure Barring Service (DBS) checkValid Driving LicenceOwn transport and ability to travel between sitesJob Type: Fixed term contractBenefits:Company pensionCycle to work schemeEmployee discountFree parkingOn-site parkingWork Location: In person
SILVER BLUE SERVICES LTD t/a Springday Healthcare
#J-18808-Ljbffr
