Support Assistant - Merthyr Refuge in Merthyr Tydfil

Role overview: A service that is about much more than offering women a roof over their head. It's about giving them a safe and inclusive home and help to achieve their potential, transition into independent living, and engage in employment or education.

You’ll act as a key worker to motivate and empower women to gain independence and reach their full potential. You’ll create support plans and help women achieve their goals and independence, working collaboratively as part of a team who embrace differences.

Further enhance your relationship building and partnership working skills, by promoting your services and working closely with relevant local agencies such as the local authority, specialist charities, education and training providers, probation, social services, and housing provisions.

What do you need to be considered for this role?

• The ability to engage and build strong relationships with people.
• A non-judgemental mindset and an understanding of the impacts of homelessness, substance misuse, family breakdown, domestic abuse, and trauma.
• A forward-thinking and resilient attitude, to overcome the barriers and setbacks you will face.
• A strong character who can remain calm and collected in challenging situations.
• Experience in support work or domestic abuse with an understanding of housing options, housing law and basic benefits.
• A full UK driving license and access to a car.

Between 11.30pm and 7am can be sleeping hours as long as the project is settled, otherwise it would be expected that these would be waking hours, as needed to support and safeguard our young people. The project will be staffed flexibly and responsively to meet the needs of the young people. Support will be provided 24 hours a day, including weekends.

This vacancy is open to females only (Exempt under the Equality Act 2010, pursuant to schedule 9, Part 1).

Llamau is committed to supporting and promoting equality and diversity across the whole organisation. We aim to establish an inclusive environment where every colleague feels safe and able to be themselves at work. We would particularly encourage applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. Appointments will always be made on merit.

The Company: At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. But for thousands of the most vulnerable people in Wales, homelessness is a frightening reality.

30 years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness. Many people think the job of a homelessness charity will be to provide accommodation - a safe place to stay. But it is very clear to us that for most people who are facing homelessness, their problems are far more complex than a lack of permanent shelter. That’s why we treat everyone who needs our support as an individual. We recognise their unique strengths and needs and make sure that they are supported to rebuild their futures.