Support Assistant

• A service that is about more than offering young people a roof over their head. It’s about giving them a safe and inclusive home and helping them achieve their potential, transition into independent living, and engage in employment or education.

• You’ll offer day‑to‑day emotional and practical support to motivate and empower young people to gain independence and reach their full potential.

• You’ll provide support and advice in line with support plans and as requested by the young person’s keyworker, working collaboratively as part of a team that embraces differences and creative thinking.

• The ability to engage and build strong relationships with young people while understanding the impacts of homelessness, domestic abuse, and trauma.

• A forward‑thinking attitude to crisis response.

• The ability to remain calm and collected in challenging and traumatic situations.

Llamau is committed to supporting and promoting equality and diversity across the whole organisation. We aim to establish an inclusive environment where every colleague feels safe and able to be themselves at work. We particularly encourage applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. Appointments will always be made on merit.

At Llamau we believe that no young person or vulnerable woman should ever have to experience homelessness. Our mission is to eradicate homelessness for young people and vulnerable women. For thousands of the most vulnerable people in Wales, homelessness is a frightening reality. Thirty years ago Llamau was founded to provide homeless teenagers with a safe place to stay. Since then, we have supported over 67,000 young people, women and their children who are either homeless or facing homelessness. Many think the job of a homelessness charity is to provide accommodation – a safe place to stay. But we recognise that for most people facing homelessness, their problems are far more complex than a lack of permanent shelter. That’s why we treat everyone who needs our support as an individual, recognising their unique strengths and needs, and ensuring they are supported to rebuild their futures.

We are passionate about nurturing talent; our senior leadership team includes colleagues who have progressed through the business from entry level roles.

Benefits

• Competitive benefits package including a maximum holiday entitlement of 41 days (including bank holidays).
• Enhanced Group Pension Scheme of 10% contributions (after qualifying period).
• Free access to an internal wellbeing and counselling team.
• Opportunities to diversify your skills and widen your experience across a range of services and niche roles including domestic violence service, employment support, training and skills tutoring.
• Extensive online training platform, and the chance to enrol on specific training in substance misuse, housing law, ACEs etc.