At a Glance
- Tasks: Support customers before, during, and after their travel experiences with excellent service.
- Company: Join Llama Travel, an award-winning tour operator with a passion for customer satisfaction.
- Benefits: Enjoy a competitive salary, annual bonus, pension contributions, and travel allowances.
- Other info: Fast-paced environment with opportunities for growth in the travel industry.
- Why this job: Be part of a dynamic team that creates unforgettable travel experiences for customers.
- Qualifications: Customer service experience, strong communication skills, and a love for travel.
The predicted salary is between 32000 - 35000 £ per year.
Salary: £32 - 35K depending on experience, plus 10% annual bonus, subject to performance.
Job Type: Full-time
Location: Based in our office in Camden Town, London NW1
Llama Travel is an award-winning tour operator specialising in tours to Latin America, Africa, Asia and the Middle East. We are looking for an enthusiastic Travel Operations Executive to help grow the business.
The role involves:
- Contacting customers prior to departure regarding any travel updates or changes, including flight schedule changes, supplier amendments or operational issues
- Providing support to customers during travel when issues arise, helping to resolve problems quickly and professionally
- Following up with customers after travel to gather feedback and ensure a positive overall experience
- Keeping booking records, customer information and operational notes accurate and up to date
- Liaising with airlines, hotels, transfer providers and other travel suppliers when required
- Ensuring all customer communications are handled promptly, accurately and professionally
- Maintaining high standards of customer care and attention to detail at all times
Requirements:
- Excellent written and verbal communication skills
- Strong organisational skills and ability to manage multiple tasks simultaneously
- Calm and professional under pressure, particularly when handling travel disruptions
- High attention to detail and accuracy
- Confident using computer systems and updating databases/CRM systems
- Problem-solving mindset with a proactive approach
- Previous travel to destinations that Llama Travel offers is helpful
The package includes an initial salary of £32 – 35,000 per annum, depending on your experience, along with an annual bonus of 10% of salary earned, subject to performance. There are pension contributions, a travel allowance and other industry benefits.
About Llama Travel: Llama Travel is focused on providing high quality holidays at excellent prices. We have been operating for over 20 years and are known for excellent flexible group tours and the highest level of customer service, which is shown in the fantastic customer feedback we get and awards we have won. Our twin focus on high quality holidays and the lowest possible prices has led us to being recognized as one of the UK’s leading specialist tour operators.
How to apply? All applications should be sent with a CV and an accompanying cover letter telling us why you think you are suitable for this role, and demonstrating your passion for travel. Due to the volume of enquiries only suitable candidates will be contacted.
Travel Operations Executive employer: Llama Travel
Llama Travel is an exceptional employer located in the vibrant Camden Town, London, offering a dynamic work environment where customer satisfaction is at the heart of our operations. With a strong emphasis on employee growth, we provide comprehensive training and development opportunities, alongside competitive salaries and benefits such as a 10% annual bonus and travel allowances. Join us to be part of a passionate team dedicated to delivering unforgettable travel experiences while enjoying a supportive and collaborative workplace culture.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations Executive
✨Tip Number 1
Get to know the company inside out! Research Llama Travel, their tours, and customer feedback. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve handled customer issues or travel disruptions. This will showcase your problem-solving skills and calmness under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Travel Operations Executive
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to express your passion for travel and why you’re the perfect fit for the Travel Operations Executive role. Use specific examples from your experience to show us how you can contribute to our team.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to highlight your relevant skills and experiences that match the job description. We want to see how your background aligns with what we’re looking for in a customer-focused candidate.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Llama Travel
✨Know Your Stuff
Before the interview, make sure you research Llama Travel and their offerings. Familiarise yourself with their destinations and customer service approach. This will not only show your enthusiasm for the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you resolved issues or provided exceptional service, as this is crucial for a Travel Operations Executive.
✨Stay Calm Under Pressure
Since the role involves handling travel disruptions, think of scenarios where you managed stressful situations effectively. Be ready to discuss how you kept a cool head and found solutions quickly, as this will demonstrate your problem-solving mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face in travel operations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
