At a Glance
- Tasks: Support customers before, during, and after their travel experiences with excellent service.
- Company: Join Llama Travel, an award-winning tour operator with a passion for adventure.
- Benefits: Enjoy a competitive salary, annual bonus, pension contributions, and travel perks.
- Other info: Fast-paced environment with opportunities for growth in the travel industry.
- Why this job: Be part of a dynamic team that creates unforgettable travel experiences for customers.
- Qualifications: Customer service experience, strong communication skills, and a love for travel.
The predicted salary is between 32000 - 35000 £ per year.
Salary: £32 - 35K depending on experience, plus 10% annual bonus, subject to performance.
Job Type: Full-time
Location: Based in our office in Camden Town, London NW1
Llama Travel is an award-winning tour operator specialising in tours to Latin America, Africa, Asia and the Middle East. We are looking for an enthusiastic Travel Operations Executive to help grow the business.
The role:
- Contacting customers prior to departure regarding any travel updates or changes, including flight schedule changes, supplier amendments or operational issues
- Providing support to customers during travel when issues arise, helping to resolve problems quickly and professionally
- Following up with customers after travel to gather feedback and ensure a positive overall experience
- Keeping booking records, customer information and operational notes accurate and up to date
- Liaising with airlines, hotels, transfer providers and other travel suppliers when required
- Ensuring all customer communications are handled promptly, accurately and professionally
- Maintain high standards of customer care and attention to detail at all times
Requirements:
- The ideal candidate will be someone who genuinely enjoys helping customers, and is proactive, detail-oriented and confident communicating with customers and suppliers, with experience in customer service, preferably in travel.
- Excellent written and verbal communication skills
- Strong organisational skills and ability to manage multiple tasks simultaneously
- Calm and professional under pressure, particularly when handling travel disruptions
- High attention to detail and accuracy
- Confident using computer systems and updating databases/CRM systems
- Problem-solving mindset with a proactive approach
- Previous travel to destinations that Llama Travel offers is helpful
The package:
The initial salary is £32 – 35,000 per annum, depending on your experience. There is also an annual bonus of 10% of salary earned, subject to performance. There are pension contributions and a travel allowance and other industry benefits.
About Llama Travel:
Llama Travel is focused on providing high quality holidays at excellent prices. We have been operating for over 20 years and are known for excellent flexible group tours and the highest level of customer service, which is shown in the fantastic customer feedback we get and awards we have won. Our twin focus on high quality holidays and the lowest possible prices has led us to being recognized as one of the UK’s leading specialist tour operators.
How to apply?
All applications should be sent with a CV and an accompanying cover letter telling us why you think you are suitable for this role, and demonstrating your passion for travel. Due to the volume of enquiries only suitable candidates will be contacted.
Travel Operations Executive in Slough employer: Llama Travel
Llama Travel is an exceptional employer, offering a vibrant work culture in the heart of Camden Town, London. With a strong emphasis on employee growth and development, we provide comprehensive training and support to ensure our team members thrive in their roles. Our commitment to high-quality service is matched by competitive salaries, annual bonuses, and unique travel benefits, making it a rewarding place for those passionate about travel and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations Executive in Slough
✨Tip Number 1
Get to know Llama Travel inside out! Research their tours, values, and customer feedback. This way, when you chat with them, you can show off your knowledge and passion for travel, making you stand out as a candidate.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making those connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and travel operations. Think of examples from your past experiences that showcase your problem-solving skills and attention to detail.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Travel Operations Executive in Slough
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to express your passion for travel and why you’re the perfect fit for the Travel Operations Executive role. We want to see your personality come through, so don’t hold back!
Tailor Your CV:When applying, customise your CV to highlight relevant experience in customer service and travel. We love seeing how your skills align with our needs, so make it easy for us to see why you’d be a great addition to the team.
Show Off Your Communication Skills:Since this role requires excellent written communication, ensure your application is clear, concise, and free of errors. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Llama Travel!
How to prepare for a job interview at Llama Travel
✨Know Your Stuff
Before the interview, make sure you research Llama Travel and their offerings. Familiarise yourself with their tours to Latin America, Africa, Asia, and the Middle East. This will not only show your enthusiasm for the role but also help you answer questions about how you can contribute to their mission of providing high-quality holidays.
✨Showcase Your Customer Service Skills
Since the role is all about maintaining high levels of customer satisfaction, be ready to share specific examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you handled any travel disruptions professionally.
✨Be Organised and Detail-Oriented
Prepare for the interview by bringing a notebook or digital device to jot down important points. You might be asked about how you manage multiple tasks simultaneously, so think of examples that demonstrate your strong organisational skills and attention to detail.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you determine if Llama Travel is the right fit for you.
