At a Glance
- Tasks: Support customers before, during, and after their travel experiences.
- Company: Join Llama Travel, an award-winning tour operator with a passion for customer service.
- Benefits: Competitive salary, annual bonus, pension contributions, and travel allowances.
- Other info: Fast-paced environment with opportunities for growth in the travel industry.
- Why this job: Be part of a dynamic team that creates unforgettable travel experiences.
- Qualifications: Customer service experience, strong communication skills, and a love for travel.
The predicted salary is between 32000 - 35000 £ per year.
Salary: £32 - 35K depending on experience, plus 10% annual bonus, subject to performance.
Job Type: Full-time
Location: Based in our office in Camden Town, London NW1
Llama Travel is an award-winning tour operator specialising in tours to Latin America, Africa, Asia and the Middle East. We are looking for an enthusiastic Travel Operations Executive to help grow the business.
The role involves maintaining the highest levels of customer satisfaction in a fast-paced environment, supporting customers before, during and after their trips.
Your primary duties will include:
- Contacting customers prior to departure regarding any travel updates or changes, including flight schedule changes, supplier amendments or operational issues
- Providing support to customers during travel when issues arise, helping to resolve problems quickly and professionally
- Following up with customers after travel to gather feedback and ensure a positive overall experience
- Keeping booking records, customer information and operational notes accurate and up to date
- Liaising with airlines, hotels, transfer providers and other travel suppliers when required
- Ensuring all customer communications are handled promptly, accurately and professionally
- Maintaining high standards of customer care and attention to detail at all times
Requirements:
- Excellent written and verbal communication skills
- Strong organisational skills and ability to manage multiple tasks simultaneously
- Calm and professional under pressure, particularly when handling travel disruptions
- High attention to detail and accuracy
- Confident using computer systems and updating databases/CRM systems
- Problem-solving mindset with a proactive approach
- Previous travel to destinations that Llama Travel offers is helpful
The initial salary is £32 – 35,000 per annum, depending on your experience. There is also an annual bonus of 10% of salary earned, subject to performance. There are pension contributions and a travel allowance and other industry benefits.
About Llama Travel:
Llama Travel is focused on providing high quality holidays at excellent prices. We have been operating for over 20 years and are known for excellent flexible group tours and the highest level of customer service, which is shown in the fantastic customer feedback we get and awards we have won.
How to apply?
All applications should be sent with a CV and an accompanying cover letter telling us why you think you are suitable for this role, and demonstrating your passion for travel. Due to the volume of enquiries only suitable candidates will be contacted.
Travel Operations Executive in London employer: Llama Travel
Llama Travel is an exceptional employer located in the vibrant Camden Town, London, offering a dynamic work environment where customer satisfaction is at the heart of our operations. With competitive salaries, a 10% annual bonus, and opportunities for professional growth within the travel industry, we foster a supportive culture that values teamwork and innovation. Join us to be part of a passionate team dedicated to creating unforgettable travel experiences while enjoying the benefits of working in one of the UK's leading specialist tour operators.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations Executive in London
✨Tip Number 1
Get to know the company inside out! Research Llama Travel's values, mission, and the destinations they cover. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Travel Operations Executive role.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past where you've handled customer issues or travel disruptions. This will showcase your problem-solving skills and calmness under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind.
We think you need these skills to ace Travel Operations Executive in London
Some tips for your application 🫡
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Make sure to express your passion for travel and why you’re the perfect fit for the Travel Operations Executive role. We want to see your personality come through, so don’t hold back!
Tailor Your CV:When applying, ensure your CV highlights relevant experience in customer service and travel. We love seeing how your skills align with our needs, so tweak your CV to reflect that. It’s all about showing us what you can bring to the table!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. We’re looking for excellent written skills, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Llama Travel!
How to prepare for a job interview at Llama Travel
✨Know Your Stuff
Before the interview, make sure you research Llama Travel and their offerings. Familiarise yourself with their destinations and customer service approach. This will not only show your enthusiasm for the role but also help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service, especially in travel or similar industries. Highlight how you resolved issues and maintained high levels of customer satisfaction, as this is crucial for the Travel Operations Executive role.
✨Stay Calm Under Pressure
Since the role involves handling travel disruptions, think of scenarios where you had to stay calm and professional under pressure. Be ready to discuss how you managed those situations and what strategies you used to resolve problems effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face in travel operations. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
