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- Tasks: Support Oracle customers with SaaS solutions, resolving technical issues and enhancing user experience.
- Company: Join Oracle, a global tech leader transforming business through innovative cloud solutions.
- Benefits: Enjoy flexible work options, competitive benefits, and opportunities for community involvement.
- Why this job: Be part of a dynamic team focused on customer success and continuous improvement in tech.
- Qualifications: 3-5 years experience with Oracle Fusion SaaS, strong communication skills, and UK residency required.
- Other info: Eligibility for UK Government Security Clearance is necessary; hybrid working model available.
The predicted salary is between 36000 - 60000 £ per year.
Oracle is a technology leader that\’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.
If you have a passion for innovation in delivering service excellence with a background in SaaS Application support, we want you on our team!
UK SC is required but don\’t disclose the fact you have SC until requested by Oracle Security Admin team.
Who is Oracle Customer Success Services?Oracle Customer Success Services (CSS) is uniquely positioned to help customers with the most challenging and complex requirements to accelerate innovation in their IT environment and make the most of their investment in Oracle technology.
Oracle SaaS applications best unfold their full value and rich capabilities if user adoption, business continuity, technical optimization, and security are addressed proactively. Thousands of customers around the globe have relied for several years on Customer Success Services for high performance and the efficient operation of their most critical business processes on Oracle environments. Thousands of domain experts around the world assist and guide customers toward their business goals. Oracle CSS provides tailored support and guidance throughout the Oracle Cloud Applications usage to meet customers\’ business objectives. We, the CSS, are expanding the team in the UK to help manage, support and enhance our customers experience with Oracle Fusion SaaS and PaaS. The Team works with our UK Secure Govt Customers primarily but also works with UK Commercial Customers when required.
Lifecycle managementAs customers grow and mature with their operations, we would act as the enabler to enhance product adoption and user experience. Our focus on continual service improvement is a key differentiator. As part of Customer Success Services organization, you will get an opportunity in the lifecycle management of the SaaS and PaaS solution-we would leverage your expertise and creativity to innovate business and IT processes, improve product adoption and other aspects of lifecycle management. You may be engaged in assisting customers in their day-to-day queries, create extensions, enrichments to the implemented product, helping them on their journey to cloud, release management activities for quarterly releases and be a part of the customer business teams to enable them achieve their key business process KPI\’s.
What you\’ll do
As a Fusion SaaS Technical Analyst for UK Government Clients, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical and functional customer issues directly with customers.
A main point of contact for customers, you are responsible for facilitating customer relationships with Support, Product Management, XLOB and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Fusion SaaS Technical Analyst, you will offer strategic support to assure the highest level of customer satisfaction. A focus is to build/use automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
The background you should have for this job
3-5+ years\’ experience with Oracle Fusion SaaS and PaaS Technical Products, Database, OBIEE, OTBI, BIP
Experience with one or more of Java, C++, Groovy, PL/SQL,
Eligibility for UK Government Security Clearance, British Nationality required.
Minimum 5 years UK residency to meet UK Security Vetting (SC) requirements.
Applying and testing of Oracle Updates
Strong experience in proving support, configuration and extension services activities to UK Govt clients.
Excellent spoken and written English language communication skills.
Ability to work with multiple teams to address client needs.
Demonstrate self-initiative and ability to work independently and unsupervised.
Have hands‐on experience in supporting/integrating and extending Oracle SaaS HCM
Expertise in configuring and optimizing applications and understanding of performance tuning techniques.
We also use
Fusion SaaS (e.g. OIC, EPM, SCM, PPM, HCM, Payroll)
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Oracle Fusion SaaS Technical Support Engineer employer: Ll Oefentherapie
Contact Detail:
Ll Oefentherapie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle Fusion SaaS Technical Support Engineer
✨Tip Number 1
Familiarise yourself with Oracle Fusion SaaS and PaaS products. Understanding the technical aspects and functionalities of these applications will not only boost your confidence during interviews but also help you engage in meaningful conversations with potential colleagues.
✨Tip Number 2
Network with current or former employees of Oracle, especially those in Customer Success Services. They can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for interviews.
✨Tip Number 3
Stay updated on the latest trends and updates in SaaS technologies. Being knowledgeable about recent developments can set you apart as a candidate who is genuinely interested in the field and ready to contribute from day one.
✨Tip Number 4
Prepare to discuss specific scenarios where you've successfully resolved complex technical issues in previous roles. Highlighting your problem-solving skills and experience with customer interactions will demonstrate your suitability for the role.
We think you need these skills to ace Oracle Fusion SaaS Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Oracle Fusion SaaS and PaaS products. Include specific examples of how you've provided technical support, resolved complex issues, and contributed to customer satisfaction.
Craft a Strong Cover Letter: In your cover letter, express your passion for innovation and service excellence. Mention your relevant experience and how it aligns with the responsibilities of the Fusion SaaS Technical Support Engineer role.
Highlight Relevant Skills: Emphasise your technical skills, especially in Java, C++, Groovy, and PL/SQL. Also, mention your experience with performance tuning and configuration of Oracle applications, as these are crucial for the role.
Prepare for Security Clearance: Since UK Security Clearance is required, be ready to discuss your eligibility and residency details. Ensure you have all necessary documentation prepared, but remember not to disclose your SC status until requested.
How to prepare for a job interview at Ll Oefentherapie
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Oracle Fusion SaaS and PaaS products during the interview. Be prepared to discuss specific projects or challenges you've faced, and how you resolved them using your technical skills.
✨Demonstrate Problem-Solving Skills
As a Fusion SaaS Technical Support Engineer, you'll need to tackle complex customer issues. Prepare examples of how you've approached problem-solving in the past, focusing on your analytical thinking and creativity in finding solutions.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this role. Practice articulating your thoughts clearly, both verbally and in writing. You may be asked to explain technical concepts to non-technical stakeholders, so ensure you can simplify complex information.
✨Understand Customer Needs
Since you'll be acting as an advocate for customer needs, research common challenges faced by Oracle customers. Be ready to discuss how you would approach understanding and addressing these needs to enhance customer satisfaction.
