At a Glance
- Tasks: Support OCI Hyperscale data centre deployments and ensure quality standards are met.
- Company: Join a leading tech company focused on mission-critical operations.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic work environment with excellent career advancement opportunities.
- Why this job: Be a key player in cutting-edge data centre projects and make a real impact.
- Qualifications: Strong knowledge of networks, hardware, and data centre design required.
The predicted salary is between 50000 - 65000 £ per year.
Works on-site to support OCI Hyperscale data center deployments and expansions in a mission-critical operations environment.
Acts as a CHS technical Subject Matter Expert (SME) and point of contact in the field, ensuring deployment activities meet deadlines, SLAs, and quality standards.
Responsibilities
- Completes role largely independently within defined policies and procedures, and works across organizations and teams to support new deployments and expansions.
Exercises excellent interpersonal and communication skills, both written and verbal.
- Supports all work inside the data center and engages resources to resolve issues beyond their expertise.
- Acts as a hardware support expert liaison to other technical and non-technical teams (e. g., networking, compute, compliance, business operations).
- Demonstrates strong adherence to processes and serves as a Process Champion.
- Possesses excellent knowledge of networks, operating systems, hardware, concepts, repair, and diagnosis.
- Possesses excellent knowledge of data center design, including electrical and cooling plant operation.
- Develops and verifies proper procedures for supporting data center infrastructure.
- Understands when and where to escalate support issues and proactively engages external groups when there are issues affecting data center deployments and operations.
- Provides technical training to peers and more junior DCTs.
- A good level of spoken English is required.
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We think you need these skills to ace Lead Data Center Support Services Technician
Technical Subject Matter Expert (SME)
Interpersonal Skills
Communication Skills
Data Center Operations
Hardware Support Expertise
Network Knowledge
Operating Systems Knowledge
