At LKQ UK and Ireland, people are at the heart of everything we do — from our colleagues to our customers. As a Customer Service Advisor, you’ll listen carefully to our customers, understand their concerns, and resolve issues efficiently. This fast-paced role requires excellent multitasking skills and offers a fantastic opportunity to gain insight into the entire business, with plenty of opportunities for internal growth and career progression.
What we offer
- Competitive Salary– We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Providing first class service to customers via our web platforms
- Handling daily enquiries/complaints from customers and branches over the phone, chat and email
- Increasing customer satisfaction and retention
- Improving website conversion through effective parts identification first time
- Taking orders from customers over the phone when needed
- Ensuring all customer contacts are logged in the system
- Making the customer top priority at all times.
Skills and Experience
- Strong phone handling skills and active listening
- Ability to adapt to different types of characters
- Experience working in a fast paced environment
Why Work for LKQ
- People First:We value our employees just as much as our customers.
- Work-Life Balance:Flexible working options to support your lifestyle.
- Career Growth:Genuine opportunities for progression in a thriving industry.
- Passion for Excellence:Join a team dedicated to being the best at what we do.
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Customer Service Advisor in Tamworth employer: LKQ Europe
At LKQ UK & Ireland, we pride ourselves on being an exceptional employer that prioritises our people. As a Duty Manager, you'll benefit from competitive salaries, enhanced annual leave, and exciting career growth opportunities within a supportive work culture that values work-life balance and personal development. Join us in a dynamic environment where your leadership skills will thrive, and enjoy exclusive perks like gym discounts and comprehensive healthcare benefits.
