At a Glance
- Tasks: Lead a team to deliver top-notch customer service and improve branch operations.
- Company: Join LKQ Corporation, a leader in the automotive industry focused on people and performance.
- Benefits: Enjoy competitive pay, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Other info: This is a full-time role with genuine opportunities for career progression.
- Why this job: Make a real impact in a supportive culture that values your growth and work-life balance.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service are essential.
The predicted salary is between 30000 - 42000 £ per year.
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Job Overview
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\'re a natural leader with a passion for people and performance, this is your chance to make a real impact.
Job Overview
Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\'re a natural leader with a passion for people and performance, this is your chance to make a real impact.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
- Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.
- Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.
- Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring all areas of the retail counter always conform to health and safety legislation.
- Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.
- Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.
- Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.
- Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.
- Maintaining shelf availability through accurate completion of stock movement processes
- Delivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAs
- Working collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.
- Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.
- Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAs
- Ensuring the retail operations are compliant with the financial audit.
- Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.
- High levels of focus, energy, and drive.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch with strategic thinking.
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management and ManufacturingIndustries
Automotive
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#J-18808-LjbffrTrade Counter Supervisor in Midsomer Norton employer: LKQ Corporation
At LKQ Corporation, we pride ourselves on being a people-first employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, enhanced annual leave, and exciting career growth opportunities across the UK and Europe, we empower our team to excel in a supportive environment. Join us in Bath, where you can enjoy exclusive benefits like gym discounts and a cycle-to-work scheme, all while making a meaningful impact in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Supervisor in Midsomer Norton
✨Tip Number 1
Familiarise yourself with LKQ Corporation's values and mission. Understanding their commitment to customer service and employee well-being will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully coached teams, improved processes, or enhanced customer satisfaction.
✨Tip Number 3
Prepare to discuss your strategies for maintaining a safety-first culture. Given the emphasis on health and safety in the job description, showcasing your knowledge in this area will set you apart.
✨Tip Number 4
Network with current or former employees of LKQ Corporation. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Trade Counter Supervisor in Midsomer Norton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to coach staff and improve processes, as these are key responsibilities for the Trade Counter Supervisor role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for customer service and leadership. Mention how your skills align with LKQ Corporation's values, such as their commitment to a 'People First' approach and delivering best-in-class service.
Highlight Relevant Skills:Emphasise your communication skills, energy, and drive in your application. Provide examples of how you've successfully developed customer relationships and driven performance in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a supervisory position.
How to prepare for a job interview at LKQ Corporation
✨Show Your Leadership Skills
As a Trade Counter Supervisor, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've successfully led teams in the past, focusing on coaching and developing staff to enhance performance.
✨Emphasise Customer Service Excellence
LKQ Corporation values outstanding customer service. Highlight your experience in delivering exceptional service and how you’ve fostered a customer-first mindset within your previous roles.
✨Discuss Process Improvement
Talk about your experience with improving processes and operational efficiency. Be ready to provide specific examples of how you've identified areas for improvement and implemented changes that benefited both the team and customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples where you had to make quick decisions or resolve conflicts effectively.
