At a Glance
- Tasks: Lead daily operations, ensuring exceptional customer service and team performance.
- Company: Join a dynamic retail branch focused on growth and inclusivity.
- Benefits: Competitive salary, enhanced leave, career growth, and wellness perks.
- Other info: Be part of a supportive team that values diversity and personal development.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in management, strong communication skills, and a customer-focused mindset.
The predicted salary is between 38250 - 46750 £ per year.
As Duty Manager, you'll help ensure the branch operates safely, efficiently and commercially, delivering an outstanding experience for both customers and colleagues.
Your responsibilities will include: Leading the operation Supporting the day-to-day running of the branch across retail, warehouse and fleet operations.
Coordinating resources to ensure smooth, efficient operations and excellent customer service.
Driving operational excellence by maintaining company standards, policies and procedures.
Managing stock accuracy, inventory control and stock take activities.
Ensuring pick-to-manifest targets and customer service SLAs are consistently achieved.
Overseeing returns, warranties and reverse logistics processes.
Supporting Click & Collect and delivery operations.
Ensuring fleet compliance, vehicle readiness and operational efficiency.
Leading people Coaching, motivating and developing colleagues across all operational areas.
Delivering engaging daily team briefings.
Conducting performance conversations and supporting individual development plans.
Assisting with recruitment, onboarding and succession planning.
Creating a positive, inclusive and customer-focused culture.
Building a flexible, multi-skilled team capable of delivering exceptional results.
Delivering an exceptional customer experience Championing a customer-first culture throughout the branch.
Supporting colleagues to deliver outstanding service every day.
Resolving customer queries professionally and efficiently.
Working closely with sales and operational teams to maximise customer opportunities.
Maintaining high standards of branch presentation and operational excellence.
Driving performance Supporting delivery of branch sales, profit and margin targets.
Monitoring operational costs, payroll and productivity.
Maintaining robust cash handling and stock control procedures.
Using KPIs and operational data to identify opportunities for continuous improvement.
Supporting branch growth through operational excellence and commercial awareness.
Keeping everyone safe Promoting a safety-first culture across the branch.
Ensuring compliance with Health & Safety legislation and company policies.
Supporting operational, financial and stock audits.
Maintaining accurate compliance records and operational controls.
Ensuring all colleagues complete mandatory training and compliance requirements.
Are you an experienced leader who thrives in a fast-paced operational environment?
Do you enjoy developing people, delivering exceptional customer service and driving operational excellence?, You'll be an experienced people leader with a passion for operational excellence and customer service.
You'll ideally have: Previous supervisory or management experience within retail, warehouse, logistics or distribution.
- A full UK driving licence
- Experience leading, coaching and developing teams.
Strong organisational and problem‑solving skills.
Excellent communication and relationship‑building abilities.
Experience managing KPIs and operational performance.
A customer‑focused mindset with a drive to deliver outstanding service.
Good knowledge of stock control and operational processes.
Strong commercial awareness and the ability to influence business performance.
Confidence working with operational systems and reporting tools.
A flexible approach and the ability to perform under pressure.
Experience with fleet operations, inventory management or P&L responsibility would be advantageous but isn't essential.
We're looking for an ambitious Duty Manager to join our branch leadership team.
Reporting to the Branch Manager and working alongside other Duty Managers, you'll play a pivotal role in leading the day-to-day operation of the branch across our retail, warehouse and fleet functions.
This is a fantastic opportunity for someone who enjoys variety, takes pride in achieving high standards and wants to make a real impact on branch performance while developing and motivating a high‑performing team.
What we offer
- Competitive Salary - We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) - Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme - Save money while staying active with tax‑free bike purchases.
- Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products., This is more than a management role-it's an opportunity to shape the success of a busy branch, develop talented colleagues and make a real impact on business performance.
In return, you'll benefit from: A varied and rewarding leadership role.
Opportunities to develop your career within a growing business.
Ongoing learning and development.
A supportive leadership team.
The opportunity to make a genuine difference to both customers and colleagues every day.
We are committed to creating an inclusive workplace where everyone feels valued, respected and able to achieve their full potential.
We welcome applications from candidates of all backgrounds and experiences.
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Duty Manager in Leeds employer: LKQ Corporation
As a leading provider of healthcare services in London, we pride ourselves on being an excellent employer for Physician Associates. Our supportive work culture fosters professional growth through continuous training and access to exclusive roles, while our commitment to flexibility ensures a rewarding work-life balance. With dedicated consultants available to assist with your bookings and queries, you can focus on delivering exceptional patient care in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Leeds
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like LKQ Corporation, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like LKQ Corporation!
We think you need these skills to ace Duty Manager in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at LKQ Corporation, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at LKQ Corporation and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show LKQ Corporation that you’re ready to jump in and contribute right away!
How to prepare for a job interview at LKQ Corporation
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
