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For Companies At a Glance
- Tasks: Join us as a General Assistant, handling customer service, warehouse tasks, and deliveries.
- Company: LKQ Euro Car Parts is a leading automotive parts supplier in the UK and Ireland.
- Benefits: Enjoy flexible working, 22 days annual leave, staff discounts, and career progression opportunities.
- Why this job: Be part of a people-first culture that values your growth and delivers exceptional customer experiences.
- Qualifications: Great communication skills and a passion for delivering top-notch service are essential.
- Other info: This is an entry-level, part-time role perfect for students looking to kickstart their careers.
The predicted salary is between 20000 - 28000 £ per year.
Overview
As a Retail Operative your role is vital to the ongoing success of the branch. Whether it be picking the right part first time in our Warehouse, serving our customers on our retail counter, or delivering parts to our customers directly the role of a General Assistant is a varied and exciting one. Through your role, you will work to ensure that the branch achieves high performance and operational standards which will ultimately ensure that we deliver our Customer Promise.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Responsible for delivering a safety first culture with the customer at heart of everything.
- Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
- Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experience.
- Working as a member of the Fleet team with a customer first attitude.
- Ensuring colleagues are focused to deliver a safety first culture at all times.
- Improving returns, credits and warranty processes, enhancing customer experience and creating frictionless processes when supporting the retail counter.
- Supporting the retail counter to ensure branch retail standards are best in class to establish customer experience excellence.
- Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
- Supporting the branch with deliveries when required, ensuring it is set up for growth through best in class customer service and exceptional service level agreements (SLAs).
- Ensuring a best in class service is delivered at all times to cement customer excellence.
Skills And Experience
- Great communication skills demonstrating the ability to develop customer relationships.
- Be able to utilise technology to execute comprehensive fleet checks and delivering a zero accident mentality whilst delivering a safety first culture for all employees and members of the public.
- High levels of focus, energy and drive.
- Good business acumen.
- Always delivering best in class service to establish customer experience excellence.
- Flexibility of day to day tasks to best support the branch.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
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General Assistant employer: LKQ Corporation
Contact Detail:
LKQ Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant
✨Tip Number 1
Familiarise yourself with the automotive industry and the specific services offered by LKQ Euro Car Parts. Understanding their product range and customer service approach will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Highlight your communication skills in conversations or interviews. Since building customer relationships is key for a General Assistant, be ready to share examples of how you've successfully interacted with customers in previous roles.
✨Tip Number 3
Showcase your flexibility and adaptability. The role requires handling various tasks, so be prepared to discuss how you've managed multiple responsibilities in past jobs and how you can contribute to a dynamic work environment.
✨Tip Number 4
Emphasise your commitment to safety and operational efficiency. Be ready to talk about any experiences where you prioritised safety in the workplace or contributed to improving processes, as this aligns with the company's values.
We think you need these skills to ace General Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a General Assistant. Emphasise your communication skills, ability to work in a team, and any previous customer service experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to meet the company's high performance and operational standards.
Highlight Flexibility and Adaptability: In your application, stress your flexibility in handling various tasks and your willingness to support the branch in different capacities. This is crucial for a role that requires a dynamic approach to daily operations.
Showcase Your Commitment to Safety: Given the emphasis on a safety-first culture, include any relevant training or experiences that demonstrate your commitment to safety in the workplace. This could be certifications or examples of how you've contributed to a safe working environment.
How to prepare for a job interview at LKQ Corporation
✨Show Your Customer Focus
Since the role revolves around delivering a customer-first experience, be prepared to share examples of how you've prioritised customer needs in previous roles. Highlight your ability to build relationships and ensure satisfaction.
✨Demonstrate Flexibility
The job requires adaptability to various tasks. Be ready to discuss situations where you've successfully managed multiple responsibilities or adapted to changing priorities, showcasing your versatility.
✨Emphasise Safety Awareness
With a strong focus on a safety-first culture, mention any relevant experiences where you contributed to a safe working environment. This could include following protocols or encouraging others to do the same.
✨Prepare for Teamwork Questions
As you'll be working closely with colleagues, expect questions about teamwork. Share specific instances where you collaborated effectively with others to achieve common goals, demonstrating your ability to work as part of a team.
