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For Companies At a Glance
- Tasks: Lead and support a team of customer service advisors to deliver outstanding service.
- Company: Join LKQ, a people-first company that values its employees.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact by driving performance and coaching a dynamic team.
- Qualifications: Experience in customer service leadership and strong communication skills.
- Other info: Flexible working options and genuine career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an experienced and motivated Customer Service Team Leader to lead and support our Customer Service Advisors. You’ll play a key role in driving performance, coaching the team, and ensuring customers receive outstanding service across phone, live chat, and chatbot channels.
What We Offer
- Competitive Salary – We regularly review our salaries to keep your earnings competitive.
- Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.
- Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.
- Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.
- 24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.
- Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.
- Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.
- Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.
- Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.
Key Responsibilities
- Leading, motivating, and supporting a team of customer service advisors.
- Monitoring performance across telephone, live chat, and chatbot interactions.
- Providing coaching, feedback, and one-to-one support to improve quality and results.
- Managing day-to-day operational issues and acting as an escalation point.
- Supporting onboarding and training of new advisors.
- Working with management to improve processes, scripts, and chatbot responses.
- Ensuring service levels, quality standards, and KPIs are consistently met.
Skills And Experience
- Previous experience as a Team Leader or Senior Customer Service Advisor.
- Strong leadership and people management skills.
- Excellent communication skills, both verbal and written.
- Experience working in a contact centre or multi-channel customer service environment.
- Confidence using CRM systems, chat platforms, and performance dashboards.
- Ability to motivate others, manage priorities, and handle escalations calmly.
Why Work for LKQ
- People First: We value our employees just as much as our customers.
- Work-Life Balance: Flexible working options to support your lifestyle.
- Career Growth: Genuine opportunities for progression in a thriving industry.
- Passion for Excellence: Join a team dedicated to being the best at what we do.
Customer Service Team Leader employer: LKQ Corporation
Contact Detail:
LKQ Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Service Team Leader role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews by practising common questions. Think about how you’d lead and motivate a team, and be ready to share examples from your past experiences. Confidence is key, so get comfortable talking about your achievements!
✨Tip Number 3
Don’t forget to research the company! Understand their values and what they offer. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining us at StudySmarter, where we value talent and dedication.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and customer service experience, as we want to see how you can motivate and support a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a customer service team and how your previous experiences make you the perfect fit for us.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and concise. We want to see your ability to convey information effectively, both in writing and verbally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at LKQ Corporation
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Team Leader inside out. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're the right fit.
✨Showcase Your Leadership Skills
Be ready to discuss specific examples of how you've led a team or improved performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to motivate and support others, which is crucial for this position.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer service scenarios. Think about common challenges in a contact centre environment and prepare your responses. This shows that you can think on your feet and handle escalations calmly, which is essential for a Team Leader.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team's current challenges or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
