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- Tasks: Lead and motivate a team to deliver exceptional customer service.
- Company: Top automotive parts distributor with a focus on excellence.
- Benefits: Competitive salary, enhanced leave, healthcare perks, and career growth.
- Why this job: Join a dynamic team and make a real impact on customer experience.
- Qualifications: Experience in customer service and strong leadership skills.
- Other info: Emphasis on work-life balance and personal development.
The predicted salary is between 30000 - 42000 £ per year.
A leading automotive parts distributor is seeking an experienced Customer Service Team Leader to drive performance in a dynamic environment. The successful candidate will lead and motivate a team of advisors, monitor service quality across channels, and provide coaching and feedback to enhance customer service.
This role offers competitive salary, enhanced leave, career growth opportunities, and various healthcare perks. Join a company that values work-life balance and a passion for excellence.
Customer Service Team Lead — Lead, Coach & Elevate CX employer: LKQ Corporation
Contact Detail:
LKQ Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead — Lead, Coach & Elevate CX
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and customer service. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Showcase your coaching skills during the interview. Share specific examples of how you've motivated teams in the past and improved service quality. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Team Lead — Lead, Coach & Elevate CX
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading and motivating teams. We want to see how you've driven performance and created a positive environment for your team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We love seeing candidates who put in the effort!
Highlight Customer Service Excellence: Since this role is all about enhancing customer service, share examples of how you've monitored service quality and provided coaching. We’re looking for those standout moments where you made a real difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at LKQ Corporation
✨Know the Company Inside Out
Before your interview, do some homework on the automotive parts distributor. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Customer Service Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or improved service quality. Be ready to discuss specific strategies you used to elevate customer experience.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of situations where you had to handle difficult customers or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the company's approach to team development or how they measure success in customer service. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
