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- Tasks: Lead a team to deliver top-notch customer service and improve processes.
- Company: Join LKQ Corporation, a leader in the automotive industry focused on people and performance.
- Benefits: Enjoy competitive salary, enhanced leave, gym discounts, and comprehensive healthcare perks.
- Why this job: Make a real impact in a supportive culture with genuine career growth opportunities.
- Qualifications: Strong communication skills and a passion for delivering excellent customer experiences.
- Other info: Flexible working options available to support your lifestyle.
The predicted salary is between 28800 - 43200 £ per year.
Overview Job Overview Join LKQ UK & Ireland as a Customer Service Supervisor and lead a dynamic team committed to delivering first-class support. You\’ll play a vital role in coaching staff, improving processes, and ensuring our customers receive outstanding service every time. If you\’re a natural leader with a passion for people and performance, this is your chance to make a real impact.What We Offer Competitive Salary – We regularly review our salaries to keep your earnings competitive.Enhanced Annual Leave (Including Bank Holidays) – Enjoy a great work-life balance with plenty of time off to recharge.Exciting Career Growth – Unlock personal development and career opportunities across the UK & Europe.Life Assurance for Peace of Mind – Providing financial security for you and your loved ones.24/7 Employee Assistance Programme – Confidential support for you and your family, whenever you need it.Exclusive Gym Discounts – Stay fit and healthy with reduced memberships at top health clubs.Comprehensive Healthcare Perks – Access an online GP, a hospital plan, and other wellness benefits.Cycle to Work Scheme – Save money while staying active with tax-free bike purchases.Retail & Staff Discounts – Enjoy exclusive savings on popular brands and products.Key Responsibilities Responsible for retail operations, resources, and customer service within the branch. This includes line management responsibility for the Weekend Retail Assistant leading, coaching, and developing a multi skilled team within the branch.Holding regular colleague reviews to strengthen colleague engagement and support development educating, reviewing, and briefing on the importance of a safety first culture.Delivering a structured daily briefing to ensure all colleagues are working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.Ensuring all areas of the retail counter always conform to health and safety legislation.Ensuring the branch is fully compliant in line with the branch standards to maintain a balanced performance and achieve operational excellence.Ensuring the branch is operationally efficient to deliver safety first culture at all times ensuring all retail colleagues complete the relevant E learning modules.Leading a retail team with a customer first attitude, prompting a customer focused mindset within the branch ensuring that customer service is at the heart of everything.Adhering to the returns, credits, and warranty processes, therefore, enhancing customer experience and creating frictionless processes.Maintaining shelf availability through accurate completion of stock movement processesDelivering a customer first service through efficient pick to manifest times and achieving all service level agreements SLAsWorking collaboratively with the operations and sales teams to ensure they are maximizing customer opportunity.Minimising customer effort creating frictionless processes by ensuring a robust Click Collect process is placed and adhered to.Ensuring the branch is set up for growth through best in class retail stores to outstanding stock management and exceptional SLAsEnsuring the retail operations are compliant with the financial audit.Skills And Experience Great communication skills demonstrate the ability to develop customer relationships and drive customer connectivity.High levels of focus, energy, and drive.Always delivering best in class service to establish customer experience excellence.Flexibility of day to day tasks to best support the branch with strategic thinking.Why Work for LKQ People First: We value our employees just as much as our customers.Work-Life Balance: Flexible working options to support your lifestyle.Career Growth: Genuine opportunities for progression in a thriving industry.Passion for Excellence: Join a team dedicated to being the best at what we do.
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Customer Service Supervisor employer: LKQ Corporation
Contact Detail:
LKQ Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Showcase your leadership skills during the interview. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing staff to improve performance.
✨Tip Number 2
Familiarise yourself with LKQ's customer service philosophy. Understanding their commitment to a 'customer first' attitude will help you align your responses with their values during discussions.
✨Tip Number 3
Be ready to discuss process improvement ideas. Think about ways you've enhanced customer service processes in previous roles and be prepared to share these insights.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and leadership. Use specific examples that demonstrate your ability to coach teams and improve processes, as these are key responsibilities for the Customer Service Supervisor role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Mention how your skills align with LKQ Corporation's values, particularly their focus on a customer-first attitude and employee development.
Highlight Relevant Skills: Emphasise your communication skills, energy, and drive in your application. Provide examples of how you've successfully built customer relationships and delivered excellent service in previous roles.
Showcase Your Flexibility: Demonstrate your ability to adapt to changing tasks and priorities. Mention any experiences where you successfully supported a team or branch through strategic thinking and flexibility, which is crucial for this position.
How to prepare for a job interview at LKQ Corporation
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on coaching and developing staff to enhance performance.
✨Emphasise Customer-Centric Mindset
LKQ Corporation values a customer-first attitude. Be ready to discuss how you prioritise customer service in your previous roles and share specific instances where you improved customer experiences.
✨Prepare for Process Improvement Discussions
The role involves improving processes within the branch. Think about times when you've identified inefficiencies and implemented changes that led to better outcomes. This will show your strategic thinking and problem-solving skills.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you've built relationships with customers and colleagues in the past.
