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- Tasks: Assist customers and manage orders while ensuring top-notch service.
- Company: Join LKAB Minerals, a leader in the minerals industry, committed to sustainability.
- Benefits: Enjoy flexible hours, a company pension, life insurance, and discounts.
- Why this job: Be part of a supportive team that values your input and growth.
- Qualifications: No prior experience needed; just bring your enthusiasm and customer focus!
- Other info: Part-time role with opportunities for personal development and community involvement.
The predicted salary is between 20000 - 28000 £ per year.
Location: Stockton - TS18 3BL
Salary: Competitive
Job Type: Permanent, Part Time (20 - 25 Hours)
LKAB are looking for an enthusiastic Customer Services Advisor to form part of our Team at Stockton. The role is responsible for dealing directly with suppliers, customers and site administration. The incumbent will be responsible for performing the day-to-day administration and support activities for the Stockton site, ensuring that all orders and documentation are accounted for accurately and that these are conveyed to our partners in a timely manner.
The candidate will also make suggestions for continuous improvement across Customer Services processes, whilst maintaining customer and stakeholders' requirements, managing these to the highest standards possible.
Duties will include:
- Administration and processing of orders and information relating to Stockton Site.
- Processing Documentation for UK and European Orders.
- Inbound and Outbound Call Handling.
- Supporting site management team with IMS responsibilities, including support during audits and maintaining site compliance documentation.
- Ensuring LKAB Logistical requirements are being fulfilled by Haulage Partners.
- Ensuring customer service queries are dealt with in an efficient manner through to completion, and if required escalated through the Site Manager and Commercial teams.
The ideal candidate will be:
- Personable, Confident and customer focused.
- IT literate with good working knowledge of Microsoft Office Platforms and strong attention to detail.
- Demonstrable organisation, time management and customer service experience.
- Great team player - eager to support, with a proactive nature.
- Previous Export documentation preparation & booking experience.
- Committed to the LKAB behaviours and code of conduct and lives by the organisation golden rules.
Benefits:
- Company pension increasing in employer contributions after 5 years service.
- Life insurance (Death in Service).
- Employee Assistance Programme for employee, partner and family.
- Salary Extras - Store discount scheme.
- 5 Days paid volunteer leave.
- Reframe cancer support.
- My Menopause centre.
- Cycle to Work Scheme.
Please click APPLY to submit your CV for this role.
Customer Services Advisor employer: LKAB Minerals AB
Contact Detail:
LKAB Minerals AB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with LKAB Minerals and their operations. Understanding their products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries and complaints. Be prepared to share examples of how you've successfully resolved customer issues in the past, as this will showcase your ability to thrive in a customer-focused environment.
✨Tip Number 3
Highlight your IT skills, particularly with Microsoft Office. Since the role involves administration and documentation, being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with order processing and documentation, especially if you have any background in export documentation. This will show that you understand the specific requirements of the role and can contribute from day one.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description, such as 'order processing', 'customer queries', and 'IT literate' to catch the employer's attention.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed, like handling customer queries or supporting site management.
Showcase Your Skills: In your application, emphasise your organisational skills, attention to detail, and ability to work in a team. Provide examples of past experiences where you demonstrated these qualities, especially in customer service settings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Services Advisor.
How to prepare for a job interview at LKAB Minerals AB
✨Show Your Enthusiasm
As a Customer Services Advisor, it's crucial to demonstrate your enthusiasm for helping customers. Be sure to express your passion for customer service during the interview, and share examples of how you've gone above and beyond to assist customers in the past.
✨Know the Company
Research LKAB Minerals thoroughly before your interview. Understand their values, products, and services. This knowledge will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in customer service or administration. Use specific examples to illustrate your skills in handling customer queries, processing orders, and managing documentation, as these are key aspects of the role.
✨Prepare Questions
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows your interest and helps you determine if the company is the right fit for you.
