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For Companies At a Glance
- Tasks: Support customers via email, phone, and chat while enhancing their shopping experience.
- Company: LK Bennett is a luxury brand known for its stylish clothing and accessories with British heritage.
- Benefits: Enjoy 25 days holiday, birthday off, brand discounts, and a company pension.
- Why this job: Join a vibrant team and be the face of luxury customer care in a dynamic environment.
- Qualifications: Strong communication skills, proactive attitude, and experience in customer care preferred.
- Other info: This is a fixed-term contract for 9 months with remote working options.
The predicted salary is between 28800 - 43200 £ per year.
Contract: Fixed Term for 9 months, Full time - 40 hours per week
Location: Head Office, Mayfair, London with remote working
WHO WE ARE
LK Bennett is a brand with a British heritage feel, born in the 90s, with our first boutique in Wimbledon. Our pieces are designed in our London HQ to be full of vibrant prints, iconic silhouettes and beautiful fabrics. Since our beginnings, we’ve become well-loved thanks to our effortless, luxurious collections featuring ready-to-wear, shoes, bags and accessories. Known for our distinctly wearable style and luxury craftsmanship with high-quality production across Europe. Sourcing only the finest fabrics, including our signature silks from the Far East. We create investment pieces to love forever – only now, we inspire women to bring the extraordinary to the ordinary, everyday.
JOB ROLE
Working at LK Bennett is more than just a job; it’s a way of life and by becoming our Customer Care Assistant means you will be at the forefront of our luxury business. By providing our customers with stand out support and product knowledge you will be driving forward our customer service offering and relationship building with our client base.
KEY RESPONSIBILITIES
- Owns day to day Customer Care operations and customer contact via emails, phone and chat, ensuring all complaints are resolved diligently within expected time frames.
- Acts as an ambassador for the LK Bennett brand, aiming to exceed customers expectations and enhance their shopping experience.
- Acts as a key contact for queries including late returns, faulty goods, repairs etc. Manages the sourcing and despatch of spare parts, coordinating with the relevant internal departments.
- Manages social media queries.
- Identifies trends in customer feedback and queries, sharing these with Customer Care Supervisor/ Senior Digital Projects & Customer Care Manager to enhance customer care at LK Bennett.
- Processes customer orders, payments and refunds over the phone and within internal systems in line with agreed accounting processes.
- Actively uses customer order management database and other internal systems to review open orders.
- Liaises with LK Bennett distribution centre and 3rd party technical support to identify and resolve any issues or delays in processing customer orders.
- Liaises with LK Bennett logistics team and 3rd parties to resolve customer delivery delays and issues with orders or returns.
- Supports Senior Digital Projects & Customer Care Manager and Customer Care Supervisor with any ad hoc duties when needed as well as LK Bennett store teams and the wider business as and when required.
WHO YOU ARE
- Demonstrates an appreciation and understanding of the importance of customer care as a function within a luxury business.
- Excellent written and verbal communication skills.
- Proactive and self-motivated with the ability to use own initiative.
- Excellent organisational skills and ability to multitask.
- Team-player and can-do attitude.
- Reliable and consistent.
- Patient and able to remain calm in complex situations.
- Works well under pressure.
- Experience working within a customer care/administrative/operational role in an office environment is preferred.
- Web and social media savvy IT literate with demonstrated knowledge of all Microsoft package software.
REQUIREMENTS
- Workspace and reasonable working environment at home.
- Hardwired network connection with minimum of 50kBits/sec network bandwidth.
- Fixed working hours Monday to Friday.
WHAT WE OFFER
- 25 days holiday per year, plus bank holidays. (Pro rated)
- Day off on your birthday, so you can celebrate in style.
- Great brand discount and regular staff sales.
- Company Pension.
- Life Assurance.
Customer Care Assistant - Fixed Term Contract employer: LK Bennett
Contact Detail:
LK Bennett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Assistant - Fixed Term Contract
✨Tip Number 1
Familiarise yourself with LK Bennett's brand values and product offerings. Understanding their luxury positioning and customer expectations will help you articulate how you can enhance their customer care experience during the interview.
✨Tip Number 2
Prepare to discuss your previous customer service experiences, especially in a luxury context. Think of specific examples where you exceeded customer expectations or resolved complex issues, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your communication skills by engaging with LK Bennett on social media. Comment on their posts or share your thoughts about their products. This not only shows your enthusiasm but also gives you insight into their customer interactions.
✨Tip Number 4
Research common customer care challenges in the luxury retail sector. Being able to discuss these challenges and suggest potential solutions will set you apart as a proactive candidate who understands the industry.
We think you need these skills to ace Customer Care Assistant - Fixed Term Contract
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with LK Bennett's heritage, values, and product offerings. This will help you tailor your application to reflect your understanding of their luxury brand and customer care ethos.
Highlight Relevant Experience: Emphasise any previous experience in customer care or administrative roles. Be specific about your responsibilities and achievements that align with the key responsibilities outlined in the job description.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with customers in the past.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and qualities mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the Customer Care Assistant position.
How to prepare for a job interview at LK Bennett
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the luxury ethos of LK Bennett.
✨Demonstrate Your Communication Skills
Since the role requires excellent written and verbal communication, prepare to showcase your skills. You might be asked to handle a mock customer query during the interview, so practice clear and concise responses.
✨Familiarise Yourself with the Brand
Research LK Bennett's history, products, and values. Being knowledgeable about their collections and understanding their target audience will show your genuine interest in the brand and its mission.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in customer care situations. Think of specific examples where you successfully resolved issues or handled difficult customers, highlighting your calmness under pressure.
