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- Tasks: Provide top-notch IT and telecoms support while mentoring junior engineers.
- Company: Join a growing Managed Service Provider with a supportive culture.
- Benefits: Competitive salary, career progression, and exposure to diverse clients.
- Why this job: Make a real impact in a fast-paced environment and develop your skills.
- Qualifications: Experience in IT and telecoms, strong problem-solving, and communication skills.
- Other info: Opportunity to lead and grow within a dynamic team.
Our client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester.
The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits. You will also play a leadership role by supporting and mentoring two junior engineers.
Key Responsibilities- Technical Support & Engineering
- Manage and resolve IT and telecoms support tickets in line with SLAs
- Diagnose and fix network, connectivity, and hardware issues
- Install, configure, and maintain IT and telecoms infrastructure
- Support services including leased lines, laptops, routers, firewalls, switches, and Wi-Fi
- Carry out on-site visits to customer premises when required
- Telecoms Services
- Order, provision, and configure telecoms services for new and existing customers
- Support connectivity services such as broadband, leased lines, VoIP, and mobile solutions
- Work with suppliers and carriers to ensure timely and accurate delivery
- Customer Service
- Provide clear, professional communication to customers
- Deliver a high level of service and build trusted relationships
- Ensure issues are resolved efficiently and to a high standard
- Team Leadership
- Provide day-to-day support and guidance to two junior engineers
- Assist with training, development, and technical escalation
- Contribute to improving processes and service delivery
- Essential:
- Previous experience working for a Managed Service Provider (MSP)
- Strong knowledge of IT and telecoms systems
- Experience in diagnosis, repairs, maintenance, and installations
- Full UK driving licence and access to your own vehicle
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Desirable:
- Experience with networking (TCP/IP, VLANs, VPNs, firewalls)
- Experience with VoIP and connectivity services
- Previous experience mentoring or supporting junior staff
- Professional and customer-focused
- Organised with strong time management skills
- Proactive and solutions-driven
- Comfortable working in a fast-paced MSP environment
- Competitive salary of £30,000-£35,000 DOE
- Permanent role with career progression opportunities
- Exposure to a large and varied customer base
- Supportive management and team culture
- A chance to make a real impact in a growing business
IT & Telecoms Engineer in Wilmslow employer: LJ Recruitment
Contact Detail:
LJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Telecoms Engineer in Wilmslow
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in your area. It's a great way to meet potential employers and show off your passion for IT and telecoms.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a quick email or call. It shows you're keen and can help you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT and telecoms. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Check out our website for job openings and apply directly. We’re always looking for talented individuals like you, and applying through us can give you an edge!
We think you need these skills to ace IT & Telecoms Engineer in Wilmslow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT and telecoms, especially if you've worked in a Managed Service Provider before. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love candidates who can demonstrate their ability to tackle challenges head-on, especially in a fast-paced environment like ours.
Communicate Clearly: Since customer service is key for this role, make sure your written application reflects your communication skills. Use clear and professional language, and don’t forget to show your customer-focused attitude – it’s what we value most!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LJ Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your IT and telecoms knowledge before the interview. Be ready to discuss specific systems you've worked with, like VoIP or firewalls, and how you've resolved issues in the past. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent service in previous positions. Think about times when you turned a frustrated customer into a satisfied one, and highlight your communication skills.
✨Demonstrate Leadership Potential
As you'll be mentoring junior engineers, it's important to showcase any leadership experience you have. Talk about how you've supported or trained others in the past, and what strategies you used to help them succeed. This will demonstrate your ability to lead and develop a team.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with questions about the company culture, team dynamics, and growth opportunities. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you too.
