At a Glance
- Tasks: Deliver exceptional customer service and promote banking products to meet client needs.
- Company: Reputable banking institution with a focus on career development.
- Benefits: Competitive salary, potential for permanent role, and supportive work environment.
- Other info: Opportunity for career growth and building lasting client relationships.
- Why this job: Join a dynamic team and make a positive impact on customers' financial journeys.
- Qualifications: Strong networking skills and previous retail or banking experience preferred.
The predicted salary is between 27500 - 27500 € per year.
Location: Wolverhampton (Fully Office Based)
Salary: 27,500 per annum
Contract: 6 month FTC - potential to turn permanent
About the Role
We are seeking a motivated and customer-focused Personal Banker to join our London branch. This role is central to delivering exceptional service to our existing clients, developing new client relationships, and supporting the branch in achieving its sales objectives.
As a Personal Banker, you will be the first point of contact for customers - providing financial guidance, handling transactions, and promoting our products and services. Your ability to build trust, maintain professionalism, and go the extra mile will make you a valued member of our team.
Key Responsibilities
- Proactively identify and pursue sales opportunities through referrals, networks, and events.
- Deliver outstanding customer service via phone, email, and face-to-face interactions.
- Handle customer queries and complaints promptly and professionally.
- Promote and cross-sell banking products and services to meet customer needs.
- Support business development initiatives, including attending events and networking activities.
- Process new account applications, service requests, and AML checks.
- Operate cash services, maintain accurate registers, and process remittances.
- Provide cover for colleagues when required and undertake delegated responsibilities from senior management.
Skills & Competencies
- Strong networking and sales skills.
- Excellent interpersonal and communication skills (both written and verbal).
- Ability to establish credibility and rapport quickly.
- Comfortable discussing financial needs and tailoring solutions for customers.
- Previous retail sales or banking experience preferred.
- Results-driven with a proactive, self-motivated approach.
- Retail sales experience.
Reporting Line
Reports directly to the Area Branch Manager and works closely with the Business Development Manager and Head of Sales.
Why Join Us?
This is a fantastic opportunity to join a reputable banking institution where you'll be supported to develop your career, build lasting client relationships, and make a positive impact on our customers' financial journeys.
Personal Banker in West Bromwich employer: LJ Recruitment
Join our dynamic team in Wolverhampton as a Personal Banker, where you'll enjoy a supportive work culture that prioritises employee growth and development. With a competitive salary and the potential for permanent placement, we offer a rewarding environment that encourages you to build meaningful client relationships while making a significant impact on their financial journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Personal Banker in West Bromwich
✨Tip Number 1
Network like a pro! Attend local events and connect with people in the banking industry. The more you put yourself out there, the better your chances of landing that Personal Banker role.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience and how it relates to the role. Show them you can build trust and rapport quickly – that's key for a Personal Banker.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and professional, which is exactly what they want in a Personal Banker.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from motivated candidates. Plus, it gives you a chance to showcase your enthusiasm for joining our team.
We think you need these skills to ace Personal Banker in West Bromwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and sales experience. We want to see how you've gone the extra mile for clients in previous roles, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about becoming a Personal Banker with us. Share specific reasons why our branch and values resonate with you.
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – just like you would when speaking to a client!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LJ Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Personal Banker inside out. Familiarise yourself with the bank's products and services, as well as current financial trends. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
As a Personal Banker, you'll be dealing with customers daily. Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles. Highlight your communication skills and ability to tailor solutions to meet customer needs.
✨Dress to Impress
First impressions matter! Dress professionally for your interview to reflect the bank's image. A smart outfit not only shows respect for the interviewers but also boosts your confidence as you walk into the room.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, sales targets, or opportunities for professional development. This demonstrates your enthusiasm for the role and helps you gauge if the company is the right fit for you.
