Relationship Manager

Relationship Manager

International Bank Moorgate, London
Salary: 55,000 – 65,000 per annum
Fully office-based role

We are seeking an experienced Relationship Manager to join the Branch Banking team of an international bank based in Moorgate, London. This role focuses on managing and growing a portfolio of Commercial and SME clients, driving profitable growth while ensuring strong risk, compliance, and customer outcomes.

Reporting to the Relationship & Branch Manager, you will be responsible for both developing new business and deepening existing client relationships, while proactively managing portfolio risk and identifying early warning signals.

Key Responsibilities

Client & Portfolio Management

• Manage and grow a portfolio of Commercial / SME clients in line with business strategy
• Build strong client relationships through regular meetings, networking, and proactive engagement
• Deliver value-added banking solutions including lending, deposits, Trade & FX, and Islamic Banking referrals
• Ensure fair customer outcomes and adherence to TCF principles

Commercial Growth

• Achieve targeted asset and deposit growth for the branch
• Structure and negotiate client proposals for lending and deposits
• Submit credit and account opening proposals to internal teams
• Support timely lending disbursements in line with branch targets

Risk, Control & Compliance

• Manage credit renewals within policy and agreed timelines
• Ensure compliance monitoring, transaction reviews, and EDD requirements are met
• Monitor key risk indicators and proactively manage portfolio health
• Ensure account opening SLAs are met

People & Branch Support

• Coach and support Relationship Managers and Relationship Support Officers
• Act as a subject matter expert for complex credit enquiries
• Support branch MI, reporting, presentations, and governance activities
• Assist with projects, rota planning, and intern development

Governance & Regulatory

• Operate in line with FCA/PRA Conduct Rules and Certification Regime requirements
• Maintain high standards of integrity, diligence, and regulatory cooperation

Experience & Requirements

• Minimum 5 years\’ experience in a Relationship Manager (or equivalent) role within banking
• Strong background in Commercial / SME banking
• Proven experience in portfolio management, credit, and client relationship management
• Line management or coaching experience preferred
• Sound understanding of UK regulatory requirements and conduct risk
• Relevant professional qualifications and ongoing CPD

Skills & Attributes

• Strong financial and numerical skills
• Excellent relationship management and negotiation ability
• Confident communicator with strong presentation skills
• Highly organised with strong diary and stakeholder management
• Customer-focused with a commercial mindset