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For Companies At a Glance
- Tasks: Engage with clients, promote banking products, and manage account services.
- Company: Join a dynamic bank in Hounslow focused on customer service and growth.
- Benefits: Enjoy a competitive salary, supportive team, and opportunities for networking.
- Why this job: Make a real impact while developing your skills in a collaborative environment.
- Qualifications: Experience in customer service or retail banking is preferred; strong communication skills are essential.
- Other info: This is a full-time, permanent role with opportunities for professional development.
The predicted salary is between 20400 - 30600 £ per year.
Job Title: Personal Banker Location: Hounslow Salary: £25,500 per annum Job Type: Full-Time, Permanent About the Role We\’re currently seeking an enthusiastic and customer-focused Personal Banker to join our team in Hounslow. This is an exciting opportunity for someone with a strong background in customer service or banking to take the next step in their career. As a Personal Banker, you will play a key role in supporting the branch to achieve its sales goals by delivering first-class service to existing clients and by helping to attract and retain new clients. You\’ll be part of a dynamic, professional team where your contributions truly matter. Key Responsibilities Build and maintain strong client relationships, identifying new business opportunities through referrals, internal networks, and personal connections. Deliver superior customer service, handling phone and email enquiries efficiently and professionally. Promote the bank\’s products and services by understanding customer needs and offering tailored solutions. Process new account applications and service requests, including account openings, remittances, postal services, and cheque despatches. Support anti-money laundering (AML) compliance by preparing risk matrices and maintaining accurate records. Operate and manage cash handling functions in line with internal controls and procedures. Represent the branch at external business development and sales events. Provide cover for clerical staff and other team members as required. What We\’re Looking For Prior experience in retail banking, customer service, or a sales-related role (preferred). Excellent interpersonal and communication skills, both written and verbal. Strong sales ability and confidence to recommend appropriate products and services. Self-motivated and target-driven with a professional and customer-focused approach. Highly organised with the ability to manage multiple tasks effectively. Comfortable working independently and as part of a wider team. Why Join Us? Be part of a supportive and collaborative branch team Develop your skills through real-world experience and interaction with a diverse customer base Opportunity to attend external events and grow your local professional network Stable, permanent position with a competitive salary of £25,500 Ready to apply? If you\’re passionate about delivering great service and want to make a real impact, we\’d love to hear from you
Personal Banker employer: LJ Recruitment
Contact Detail:
LJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Banker
✨Tip Number 1
Familiarise yourself with the bank's products and services. Understanding what you’ll be promoting will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current employees or professionals in the banking sector. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you've successfully handled customer service challenges or sales opportunities.
✨Tip Number 4
Showcase your interpersonal skills by practicing active listening and clear communication. These are crucial for a Personal Banker role, so consider role-playing with a friend to refine these skills before your interview.
We think you need these skills to ace Personal Banker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or banking. Emphasise any sales achievements and your ability to build client relationships, as these are key aspects of the Personal Banker role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've delivered excellent customer service and contributed to sales goals in previous positions.
Highlight Key Skills: In your application, clearly outline your interpersonal and communication skills. Provide examples of how you've effectively handled enquiries and promoted products in past roles, as this aligns with the responsibilities of a Personal Banker.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the banking sector.
How to prepare for a job interview at LJ Recruitment
✨Showcase Your Customer Service Skills
As a Personal Banker, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience.
✨Understand the Bank's Products
Familiarise yourself with the bank's products and services before the interview. Be ready to discuss how you can tailor these offerings to meet customer needs, showcasing your sales ability and understanding of the market.
✨Highlight Your Relationship-Building Skills
Building strong client relationships is key in this role. Think of specific instances where you've developed relationships in previous roles, and be prepared to share how you can apply those skills as a Personal Banker.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and customer interaction skills. Practice responding to potential situations you might face as a Personal Banker, focusing on your approach to delivering solutions.
