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For Companies At a Glance
- Tasks: Manage and grow relationships with Commercial and SME clients while driving profitable growth.
- Company: Dynamic banking branch in South London focused on client success.
- Benefits: Competitive salary, professional development, and a collaborative office environment.
- Why this job: Make a real impact by influencing branch performance and building strong corporate relationships.
- Qualifications: 5+ years in banking, strong credit knowledge, and excellent communication skills.
- Other info: Opportunity for career growth and coaching junior team members.
The predicted salary is between 45000 - 50000 £ per year.
Location: South London (Fully Office-Based)
Salary: £45,000-£50,000 per annum
About the Role
We are seeking an experienced Relationship Manager to join our Branch Banking team. This role focuses on driving profitable growth by providing high-quality relationship management to Commercial and SME clients. You will own a designated portfolio, manage credit needs, identify new opportunities, and ensure exceptional customer outcomes. This is a key position for an ambitious banking professional who can balance portfolio growth with robust risk awareness, early warning identification, and strong adherence to regulatory standards.
Key Responsibilities
- Customer & Portfolio Management
- Manage and grow a portfolio of Commercial/SME clients.
- Conduct regular customer meetings, networking, and business development activities.
- Ensure all customer interactions follow TCF (Treating Customers Fairly) guidelines.
- Handle targeted account opening volumes and refer clients for Trade, FX, or Islamic banking products where appropriate.
- Commercial Growth
- Achieve asset and deposit growth targets for the branch.
- Prepare and negotiate customer credit proposals.
- Submit credit papers and account-opening documents to internal approval teams.
- Support the disbursement of lending in line with business objectives.
- Control & Compliance
- Manage credit renewals in accordance with policy and deadlines.
- Monitor compliance-related transactions and ensure Enhanced Due Diligence (EDD) is completed.
- Track excesses and Key Risk Indicators across all key accounts.
- Ensure branch SLAs are achieved for account opening and ongoing servicing.
- Team & Branch Support
- Coach and support junior RMs/RSOs to achieve KPI expectations.
- Assist in preparing MI, meeting materials, presentations, and business development reporting.
- Contribute to branch-related projects, planning, data analysis, and championing operational initiatives.
- Provide support to interns and new joiners where required.
- Regulatory Conduct
- Adhere to the FCA and PRA Conduct Rules at all times, demonstrating integrity, skill, diligence, and commitment to delivering good customer outcomes.
- Maintain compliance with the Certification Regime, conduct risk standards, and internal policy frameworks.
Experience & Requirements
- Minimum 5 years' experience in a Relationship Manager role within the banking sector (Commercial/SME preferred).
- Strong understanding of credit processes, risk management, and commercial banking products.
- Evidence of ongoing CPD and professional qualifications (or commitment to obtaining them).
- Demonstrated competence in:
- Relationship management & customer service
- Financial analysis & credit understanding
- Regulatory knowledge
- Staff development & coaching
- Excellent presentation, communication, and negotiation skills.
- Confident, proactive, and capable of managing a busy diary and diverse workload.
What We Offer
- Competitive salary of £45,000-£50,000
- Professional development and ongoing certification support
- A collaborative, office-based working environment in South London
- The opportunity to influence branch commercial performance and build strong corporate relationships
If you are a driven Relationship Manager with strong commercial expertise and a passion for exceptional client service, we'd love to hear from you. Apply today.
Locations
Relationship Manager - SME & Commercial in London, Southall employer: LJ Recruitment
Contact Detail:
LJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Manager - SME & Commercial in London, Southall
✨Network Like a Pro
Get out there and meet people! Attend industry events, join local business groups, and connect with potential clients on LinkedIn. The more you network, the better your chances of landing that Relationship Manager role.
✨Show Off Your Expertise
When you get the chance to chat with hiring managers or during interviews, make sure to highlight your experience in managing portfolios and understanding credit processes. Share specific examples of how you've driven growth and delivered exceptional customer outcomes.
✨Be Proactive
Don’t just wait for job openings to pop up. Reach out directly to companies you’re interested in, even if they’re not advertising a position. Express your interest in their work and how you can contribute to their success as a Relationship Manager.
✨Apply Through Our Website
If you see a role that fits, don’t hesitate to apply through our website. It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join our team!
We think you need these skills to ace Relationship Manager - SME & Commercial in London, Southall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Relationship Manager role. Highlight your experience in managing Commercial and SME clients, and don’t forget to showcase your understanding of credit processes and risk management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific achievements that demonstrate your ability to drive profitable growth and provide exceptional customer outcomes.
Showcase Your Skills: In your application, be sure to highlight your relationship management skills and any relevant qualifications. We want to see evidence of your ongoing professional development and how you’ve successfully coached others in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LJ Recruitment
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the types of Commercial and SME clients you’ll be managing. Familiarise yourself with their needs, challenges, and how your previous experience aligns with driving growth in similar portfolios.
✨Demonstrate Your Relationship Management Skills
Be ready to share specific examples of how you've successfully managed client relationships in the past. Highlight your ability to balance portfolio growth with risk management, and discuss how you’ve ensured exceptional customer outcomes while adhering to regulatory standards.
✨Prepare for Technical Questions
Expect questions about credit processes, risk management, and compliance. Brush up on your knowledge of these areas and be prepared to discuss how you’ve navigated complex situations in your previous roles, especially regarding credit proposals and compliance-related transactions.
✨Show Your Coaching and Team Support Experience
Since this role involves supporting junior team members, think of examples where you’ve coached or mentored others. Discuss how you’ve contributed to team success and helped colleagues achieve their KPIs, as this will demonstrate your leadership potential.
