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- Tasks: Support customers with digital products and assist in onboarding new clients.
- Company: Join a dynamic team focused on customer success and product innovation.
- Benefits: Hybrid work model, full training provided, and opportunities for career growth.
- Why this job: Make a real impact by helping customers and shaping product development.
- Qualifications: Strong communication skills and a problem-solving mindset are essential.
- Other info: Gain hands-on experience in a tech-savvy environment with excellent learning opportunities.
The predicted salary is between 28800 - 48000 £ per year.
We're looking for a tech-savvy Customer Service Representative and Client Onboarding specialist to support customers using our digital products and work closely with Product, Engineering, and Client Services teams. Full training will be provided, so you don't need prior experience with our products to succeed.
This is a varied, hands-on role that spans customer support, client onboarding, product testing, and documentation. You'll play a key role in ensuring customer issues are clearly understood, accurately documented, and resolved efficiently, while also feeding insights back into the product development process.
This is a hybrid role, with three days per week based in the office and the remainder working remotely.
Key Responsibilities- Provide first-line support to customers via agreed channels
- Investigate and troubleshoot product issues, escalating where appropriate
- Communicate clearly with customers on issue progress and resolution
- Translate customer issues and feedback into clear development tickets
- Support onboarding of new clients, including product setup and training
- Perform functional testing of new features, bug fixes, and releases
- Assist with test plans, regression testing, and documentation
- Create and maintain user guides and help resources
Essential:
- Strong written and verbal communication skills
- Good attention to detail and organisational skills
- Problem-solving mindset and willingness to learn
- Comfortable using software tools, learning new technology, and managing multiple tasks
Desirable:
- Previous customer service or client onboarding experience
- Exposure to software testing or ticketing systems (e.g., JIRA)
- Interest in digital products or technology environments
This role offers an excellent opportunity to gain hands-on experience across the customer lifecycle, learn new technical skills, and develop your career within a growing Product and Client Services team.
Customer Service Representative in Leeds employer: LJ Recruitment
Contact Detail:
LJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Leeds
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about clear communication, try role-playing common customer scenarios with a friend. This will help you feel more confident when addressing customer issues in real-time.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our team.
We think you need these skills to ace Customer Service Representative in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you can bring your unique flair to the Customer Service Representative role, so don’t hold back!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear, concise, and free of typos. We love a well-structured application that reflects your attention to detail!
Demonstrate Your Problem-Solving Mindset: In your application, share examples of how you've tackled challenges in the past. We’re looking for candidates who can think on their feet and come up with creative solutions, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at LJ Recruitment
✨Know the Product Inside Out
Even though full training will be provided, it’s a great idea to familiarise yourself with the company’s digital products beforehand. Check out their website, read user reviews, and understand the common issues customers face. This will show your enthusiasm and help you answer questions more effectively.
✨Show Off Your Communication Skills
As a Customer Service Representative, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully communicated with customers in the past, even if it's from a different context.
✨Demonstrate Your Problem-Solving Mindset
Be ready to discuss how you approach problem-solving. Think of specific instances where you’ve tackled challenges, whether in previous jobs or personal projects. Highlight your willingness to learn and adapt, as this role requires a proactive attitude towards troubleshooting.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the team dynamics. Inquire about the tools they use for customer support or how feedback is integrated into product development. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
