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For Companies At a Glance
- Tasks: Manage daily operations and ensure exceptional guest experiences in a luxury hotel.
- Company: Join an iconic, five-star hotel located in the heart of Central London.
- Benefits: Enjoy a competitive salary with potential earnings up to £35,000 and a supportive work environment.
- Why this job: Be part of a prestigious team that values excellence and offers a rewarding career in hospitality.
- Qualifications: Previous experience in guest services or supervisory roles is essential; a degree in Hospitality Management is desirable.
- Other info: Full-time role with 12-hour shifts, offering 4 days on and 3 days off.
The predicted salary is between 28000 - 35000 £ per year.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Location: Central London
Salary: £28,000 per annum (OTE up to £35,000, depending on service charge)
Schedule: Full-time, 12-hour shifts (8am-8pm), 4 days on / 3 days off
Contract Type: Permanent, On-site
Role Overview
An iconic, luxury hotel in the heart of a prestigious London location is seeking a Guest Services Manager to join its dedicated team. This is an exciting opportunity to manage day-to-day operations within a five-star environment, ensuring exceptional service and seamless guest experiences throughout every stage of their stay.
As the Guest Services Manager, you will oversee the front-of-house team, ensuring high standards of hospitality, and will be key in delivering excellence and customer satisfaction across all guest services operations.
Key Responsibilities:
- Supervise daily front-of-house operations and guest service functions
- Manage reception duties and ensure smooth check-in/check-out procedures
- Maintain high levels of customer satisfaction and handle guest enquiries or complaints with professionalism and discretion
- Lead, mentor, and support the guest services team
- Collaborate with other departments to ensure guest needs are met promptly and efficiently
- Monitor service standards and contribute to continuous improvement initiatives
- Ensure a welcoming, elegant, and professional environment in all guest-facing areas
About You:
- Previous experience in guest services or supervisory roles within a luxury or five-star hotel environment
- Strong leadership and team management abilities
- Excellent customer service and interpersonal skills
- Well-spoken and presentable, with a professional and welcoming demeanour
- Ability to handle pressure and multitask effectively in a busy environment
- Proficient in communication and conflict resolution
- A positive, hands-on approach with strong attention to detail
- A degree in Hospitality Management or a related field is desirable
- Driving licence not required
Why apply?
Join a prestigious hotel in a prime location, offering a supportive and rewarding working environment. If you're passionate about delivering world-class service, thrive in a luxury setting, and are eager to be part of a team that values excellence and elegance, we would love to hear from you.
Guest Service Manager employer: LJ Recruitment
Contact Detail:
LJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Manager
✨Tip Number 1
Familiarise yourself with the luxury hotel sector, especially the specific brand values and service standards of the hotel you're applying to. This knowledge will help you demonstrate your alignment with their ethos during any interviews.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Prepare examples from your past experience that showcase your leadership skills and ability to handle guest complaints effectively. Being able to articulate these experiences will set you apart as a strong candidate.
✨Tip Number 4
Demonstrate your passion for customer service by staying updated on the latest trends in hospitality. Mentioning relevant industry knowledge during your interview can show your commitment to excellence in guest services.
We think you need these skills to ace Guest Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services or supervisory roles, particularly within luxury or five-star hotel environments. Use specific examples to demonstrate your leadership and customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of a Guest Services Manager and express your enthusiasm for working in a prestigious hotel.
Highlight Key Skills: In your application, emphasise your strong interpersonal skills, ability to handle pressure, and attention to detail. These are crucial for managing a front-of-house team and ensuring high levels of customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential in the hospitality industry.
How to prepare for a job interview at LJ Recruitment
✨Showcase Your Leadership Skills
As a Guest Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your previous roles where you successfully led a team, resolved conflicts, or improved service standards.
✨Emphasise Customer Service Excellence
Highlight your commitment to exceptional customer service. Be ready to discuss specific instances where you went above and beyond to ensure guest satisfaction, as this is crucial in a luxury hotel environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios you might face in the role, such as handling a difficult guest complaint, and outline how you would approach these situations professionally.
✨Research the Hotel's Values and Standards
Familiarise yourself with the hotel's brand, values, and service standards. This knowledge will help you align your answers with what the hotel represents and show your genuine interest in the position.
