Front of House support

Relationship Support Officer – Front of House Support 📍 Location: London 💼 Full-time | Permanent 💰 £35,000 per annum Are you passionate about delivering exceptional customer service in a professional, front-of-house environment? We\’re looking for a personable and highly organised individual to join our Branch Banking team as a Relationship Support Officer – Front of House Support. This is a client-facing role where you\’ll act as the first point of contact for visitors, helping to create a warm, welcoming atmosphere while supporting the Relationship Management team in day-to-day administrative and client service activities. Key Responsibilities: Greet clients and visitors, providing a professional and friendly reception experience Manage front desk duties including phone handling, enquiries, mail, and meeting room coordination Maintain a clean and presentable reception area Provide administrative support to Relationship Managers, including assistance with client documentation, reporting, and correspondence Support with the coordination of client meetings and follow-ups Input and maintain accurate client data in internal systems Assist in cash handling duties, including voucher generation, balancing, and coordination with cash-in-transit services Handle counter-related services such as cheque and paying-in book orders, TCF, and transaction processing Liaise with internal departments to help resolve client servicing queries and ensure smooth operations Ensure all duties remain in line with regulatory guidance – no dealing, advising or approving regulated financial products What We\’re Looking For: Prior experience in a receptionist or front-of-house role, ideally within banking or a financial services environment Strong interpersonal and communication skills, with the ability to engage confidently with clients Excellent organisational skills and attention to detail A team player who can work collaboratively and manage competing priorities effectively Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Previous experience in handling cash, counter transactions, or client account servicing is desirable Degree or equivalent qualification preferred but not essential Up to 3 years of experience in banking or a related sector is recommended Why Join Us? Competitive salary of £35,000 Opportunity to work in a client-focused, front-line role at a central London location Supportive and collaborative team culture Career development and internal training opportunities If you have a passion for delivering outstanding service and enjoy working in a dynamic, client-facing environment, we would love to hear from you. 📝 Apply now and be part of a team that puts customer experience at the heart of everything we do