At a Glance
- Tasks: Support customers and manage branch operations in a dynamic banking environment.
- Company: Join a leading Islamic Banking team in Tooting, London.
- Benefits: Competitive salary up to £35,000 and career development opportunities.
- Other info: Collaborative team culture with opportunities for growth in Islamic Banking.
- Why this job: Make a real impact by delivering excellent customer service and building relationships.
- Qualifications: 2 years' banking experience and strong customer service skills required.
The predicted salary is between 35000 - 35000 £ per year.
We are looking for a motivated and customer-focused Relationship Support Officer (RSO) to join our Islamic Banking team at our Tooting branch. The Relationship Support Officer will support the Relationship & Branch Manager in delivering an excellent standard of customer service, client onboarding, AML/KYC compliance, branch operations and administrative support. This is a varied, customer-facing role that will involve working closely with customers and internal teams to ensure requests are handled efficiently, accurately and in line with regulatory and internal requirements.
Key Responsibilities
- Act as a first point of contact for customer enquiries by telephone, email and face-to-face.
- Deliver a high standard of customer service and ensure customer requests are resolved promptly.
- Support the Relationship & Branch Manager with customer meetings, follow-ups and correspondence.
- Build positive and professional relationships with new and existing customers.
- Process cash deposits and withdrawals in accordance with established procedures.
- Support day-to-day branch operational controls and processes.
- Process new customer onboarding requests.
- Complete AML, KYC and Customer Due Diligence requirements for new and existing customers.
- Ensure customer information and documentation are maintained accurately and securely.
- Administer locker opening, renewals, closures and customer access procedures.
- Ensure locker-related activities are carried out in accordance with policies and procedures.
- Assist the Relationship & Branch Manager with credit administration activities.
- Gather and upload customer and facility documentation onto relevant systems.
- Liaise with Credit Administration, Operations and other internal teams regarding documentation and processing requirements.
- Track documentation and approvals and maintain accurate records.
- Assist with the preparation of branch management information and reports.
- Produce periodic reports and management information as required.
- Work proactively with Branch Operations, Credit and other internal functions to support customer requirements.
About You
The successful candidate will ideally have:
- A minimum of 2 years' experience in banking or branch operations.
- A degree-level qualification.
- An understanding of AML, KYC and Customer Due Diligence requirements.
- Knowledge of branch operations and banking procedures.
- Strong customer service and client-facing skills.
- Excellent administrative and organisational skills.
- The ability to manage multiple priorities and meet deadlines.
- Strong communication and coordination skills.
- Proficiency in Microsoft Office and experience using banking systems.
Key Attributes
- Collaborative and team-oriented
- Resilient and adaptable
- Detail-oriented and organised
- Professional and customer-focused
- Productive and proactive
- Flexible and motivated
Regulatory & Conduct Responsibilities
You will be expected to maintain high standards of professional conduct and comply with applicable regulatory requirements, including FCA and PRA Conduct Rules. The role does not involve providing regulated financial advice or independently dealing with or approving regulated financial products. All activities must be carried out within the scope of the role and applicable regulatory requirements.
Why Join Us?
This is an excellent opportunity for an experienced banking professional to develop their career within Islamic Banking, working in a customer-focused branch environment with exposure to relationship management, branch operations, compliance and credit administration. Apply now to take the next step in your banking career and become an integral part of our Tooting branch team.
Relationship Support Officer - Islamic Banking in City of London employer: LJ Recruitment
Join a dynamic and supportive team at a leading manufacturer in Mid-Essex, where your expertise as a Powder Coating Team Leader will be valued and rewarded. With a strong focus on employee development, we offer opportunities for growth and advancement within a collaborative work culture that prioritises safety and quality. Enjoy the benefits of working in a well-established company that fosters innovation and efficiency, making it an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Support Officer - Islamic Banking in City of London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Don’t shy away from reaching out directly to firms like LJ Recruitment. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Relationship Support Officer - Islamic Banking in City of London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to LJ Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on LJ Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at LJ Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with LJ Recruitment.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at LJ Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former LJ Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
