At a Glance
- Tasks: Lead housekeeping operations across multiple hotel sites and ensure top-notch service standards.
- Company: Dynamic business providing outsourced housekeeping services to the UK hotel industry.
- Benefits: Competitive salary, company car, health insurance, and clear career progression.
- Other info: Home-based role with travel across Chelmsford, Watford, and Norwich areas.
- Why this job: Join a forward-thinking organisation with strong values and make a real impact in hospitality.
- Qualifications: Experience in hotel housekeeping and excellent leadership skills required.
The predicted salary is between 44000 - 45000 £ per year.
Are you a housekeeping professional ready to take the next step into multi-site operations management? Do you have a deep understanding of hotel housekeeping and enjoy leading people to deliver service excellence? If so, we'd love to hear from you!
About the Company
We are a dynamic and growing business providing outsourced housekeeping services to the UK hotel industry. Working with well-known hotel brands across the country, we deliver high-quality housekeeping operations and staff management services. Due to continued growth, we're now seeking an Operations Manager to support and manage a number of hotel sites across the East of England and surrounding regions. This is an exciting opportunity to join a forward-thinking organisation with strong values, supportive leadership, and long-term career potential.
What You'll Be Doing:
- Overseeing housekeeping operations across a portfolio of hotel sites
- Supporting and managing site-based teams to ensure service standards are consistently high
- Working from home, with 3-4 days per week spent on-site
- Leading on recruitment, onboarding, compliance, audits, and team development
- Monitoring KPIs and supporting budgeting, forecasting, and process improvements
- Assisting with the mobilisation of new sites and supporting client relationships
About You:
- You have a strong understanding of hotel housekeeping operations and experience running or supporting busy departments
- You're currently in a similar multi-site role or ready to step up from a senior hotel housekeeping position
- You have excellent leadership and people management skills
- You understand the full operational process, including rotas, stock, compliance, and budgets
- You hold a full clean UK driving licence and are happy to travel regularly across Chelmsford, Watford, Norwich, and surrounding areas
- You are flexible, proactive, and comfortable working independently
What We Offer:
- £44,000 - £45,000 per year
- Permanent, full-time contract
- Company car + laptop + phone
- Private health insurance
- Life insurance
- Pension scheme
- Mental health & wellbeing support
- Family and personal health support services
- Clear long-term career progression opportunities
Location: This is a home-based role, but due to the travel requirements, you must be based in or around the Chelmsford, Watford, or Norwich areas.
Housekeeping Operations Manager - Chelmsford/Norwich/Watford employer: LJ Recruitment
Join a dynamic and growing business that values its employees and offers a supportive work culture. As a Housekeeping Operations Manager, you'll enjoy competitive pay, a company car, and comprehensive benefits, all while leading a dedicated team across the beautiful East of England. With clear pathways for career progression and a commitment to employee wellbeing, this role is perfect for those looking to make a meaningful impact in the hotel sector.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Operations Manager - Chelmsford/Norwich/Watford
✨Tip Number 1
Network like a pro! Reach out to your contacts in the hotel industry and let them know you're on the lookout for an Operations Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your housekeeping expertise. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to multi-site management and team leadership. We recommend using the STAR method to structure your answers, highlighting your achievements in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our dynamic team.
We think you need these skills to ace Housekeeping Operations Manager - Chelmsford/Norwich/Watford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Operations Manager role. Highlight your housekeeping expertise and any leadership roles you've held to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about housekeeping operations and how your experience aligns with our values. Keep it engaging and personal!
Showcase Your Achievements:When detailing your past roles, focus on your achievements rather than just responsibilities. Use numbers and examples to illustrate how you’ve improved service standards or led successful teams in previous positions.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at LJ Recruitment
✨Know Your Housekeeping Inside Out
Make sure you brush up on your knowledge of hotel housekeeping operations. Understand the key processes, from compliance to budgeting, and be ready to discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership and people management abilities. Think about times when you've motivated a team or improved service standards, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling staffing issues or improving KPIs. Practise your responses to these scenarios so you can demonstrate your problem-solving skills effectively.
✨Research the Company Culture
Familiarise yourself with the company's values and culture. Be prepared to explain how your personal values align with theirs, and why you're excited about the opportunity to contribute to their growth.
