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- Tasks: Support the Buy-to-Let mortgage process and ensure a smooth customer experience.
- Company: Join a leading bank with a focus on customer service and innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Great opportunity to build relationships and grow within the banking sector.
- Why this job: Be part of a dynamic team that helps customers achieve their property investment goals.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
To augment the Buy to Let business of the bank by supporting the origination team for Buy-to-Let (BTL) Mortgages and ensuring seamless end to end customer experience. This includes managing pipeline of cases, dealing with workflows, and liaising with stakeholders, both internal and external, to ensure smooth assessment and completion of BTL cases.
Job Responsibility
- To support the BTL sales activity by offering excellent service to the brokers or customers and to manage the internal execution process.
- To act as a liaison point for intermediaries who have placed buy to let business with us, ensuring that their journey is smooth through case placing, packaging, reviewing, valuation, and completion stages.
- To establish and maintain relationships with brokers while keeping them apprised of our products and lending criteria.
- Continuously keep brokers updated about current packaging requirements to ensure smooth processing.
- To communicate the salient features of our products and to ensure that our criteria is understood by them.
BTL Mortgage Support employer: LJ Recruitment
Contact Detail:
LJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTL Mortgage Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the mortgage industry, especially those who work with Buy-to-Let. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of BTL products and processes. We want you to shine when discussing how you can enhance the customer experience and support the origination team.
✨Tip Number 3
Showcase your communication skills! Whether it's through emails or during interviews, make sure you convey your ability to liaise effectively with brokers and stakeholders. This is key in ensuring a smooth assessment process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace BTL Mortgage Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BTL Mortgage Support role. Highlight any relevant experience you have in mortgage support or customer service, and don’t forget to mention your ability to manage workflows and liaise with stakeholders.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the BTL sector and how your skills can help us enhance the customer experience. Keep it concise but engaging!
Showcase Your Communication Skills: Since this role involves liaising with brokers and customers, make sure to demonstrate your strong communication skills in your application. Use clear and professional language, and provide examples of how you've successfully communicated in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at LJ Recruitment
✨Know Your BTL Basics
Make sure you brush up on the fundamentals of Buy-to-Let mortgages. Understand the key features, benefits, and current market trends. This will not only show your enthusiasm for the role but also help you answer questions confidently.
✨Showcase Your Communication Skills
Since the role involves liaising with brokers and internal teams, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed relationships or resolved issues, as this will highlight your ability to ensure a smooth customer experience.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations in the BTL process. Practice articulating your thought process and decision-making skills, especially in managing workflows and dealing with stakeholders.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's BTL products or their approach to customer service. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.