At a Glance
- Tasks: Provide top-notch IT and telecoms support, resolving issues both remotely and on-site.
- Company: A growing Managed Service Provider with a focus on customer satisfaction.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Exciting opportunities for growth in a supportive and collaborative setting.
- Why this job: Join a team that values innovation and offers real impact in the tech world.
- Qualifications: Strong IT and telecoms knowledge, problem-solving skills, and a full UK driving licence.
The predicted salary is between 30000 - 35000 £ per year.
Our client is a growing Managed Service Provider supporting over 550 customers across the region and they are seeking an experienced and customer-focused IT & Telecoms Engineer to join their team based on the outskirts of Manchester. The successful candidate will provide high-quality IT and telecoms support to their client base, combining remote ticket resolution with on-site engineering visits.
- Technical Support & Engineering
- Manage and resolve IT and telecoms support tickets in line with SLAs
- Diagnose and fix network, connectivity, and hardware issues
- Install, configure, and maintain IT and telecoms infrastructure
- Order, provision, and configure telecoms services for new and existing customers
- Assist with training, development, and technical escalation
- Strong knowledge of IT and telecoms systems
- Experience in diagnosis, repairs, maintenance, and installations
- Full UK driving licence and access to your own vehicle
- Experience with networking (TCP/IP, VLANs, VPNs, firewalls)
Competitive salary of £30,000-£35,000 DOE. Permanent role with career progression opportunities.
Telecommunications Technical support engineer in Alderley Edge employer: LJ Recruitment
Join a dynamic Managed Service Provider on the outskirts of Manchester, where you will be part of a supportive team dedicated to delivering exceptional IT and telecoms solutions. With a competitive salary and clear pathways for career progression, this role offers not just a job, but a chance to grow your skills in a collaborative work culture that values innovation and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Telecommunications Technical support engineer in Alderley Edge
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT and telecoms industry. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in IT and telecoms. This can really set you apart from other candidates when you're applying for roles.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to networking, connectivity, and hardware issues. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! We have loads of opportunities tailored for skilled professionals like you. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Telecommunications Technical support engineer in Alderley Edge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT and telecoms support. We want to see how you've managed tickets, diagnosed issues, and installed systems. Customising your CV to match the job description will help us see you as a perfect fit!
Showcase Your Skills:When writing your application, don’t forget to mention your technical skills, especially with networking and telecoms systems. We love seeing candidates who can demonstrate their knowledge of TCP/IP, VLANs, and VPNs, so make it clear how you’ve used these in your previous roles.
Be Customer-Focused:Since this role is all about providing top-notch support, share examples of how you've gone above and beyond for customers in the past. We’re looking for someone who’s not just technically savvy but also has a strong customer service mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at LJ Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT and telecoms systems. Be ready to discuss your experience with networking, including TCP/IP, VLANs, VPNs, and firewalls. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved network or hardware issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to manage and resolve support tickets effectively.
✨Demonstrate Customer Focus
Since this role involves providing high-quality support to clients, be ready to discuss how you've gone above and beyond for customers in previous roles. Share stories that illustrate your commitment to customer satisfaction and your ability to communicate technical information clearly.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you to troubleshoot a common issue or explain how you would set up a telecoms service. Practising these scenarios beforehand can help you feel more prepared and confident.
